Anna Scott
Pomona,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Business Office Clerk
It's About Time Logistics
09.2017 - 05.2018
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Reduced errors in data entry tasks by implementing a thorough review process and cross-checking data.
Credit & Collections Specialist
Nationwide Credit
06.2012 - 04.2016
- Contacted customers to discuss past-due accounts and negotiated payment plans to collect balance in full.
- Processed debtor payments and updated accounts to reflect new balance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Certified Nursing Assistant
Rivermede Manor
05.2006 - 01.2011
- Conducted regular rounds to monitor the residents physical and mental status throughout my shift. Maintained their personal hygiene by aiding the residents with their bathing, changing, teeth brushing and shaving.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and/or assisted feeding, based on their individual needs.
- Transported patients between rooms and appointments.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
No Degree - Psychology
Rockland Community College
Suffern, NYHigh School Diploma -
North Rockland High School
Thiells, NY06.1986
Skills
- Analytical Skills
- Data Entry
- Records Maintenance
- Microsoft Office
- Accounts Payable and Receivable
- Data Entry and 10-Key
- Data Gathering
- Calm Under Pressure
- Microsoft Office Suite
- Problem-solving abilities
Timeline
Business Office Clerk
It's About Time Logistics
09.2017 - 05.2018
Credit & Collections Specialist
Nationwide Credit
06.2012 - 04.2016
Certified Nursing Assistant
Rivermede Manor
05.2006 - 01.2011
No Degree - Psychology
Rockland Community College
High School Diploma -
North Rockland High School