Anna Scott
Pomona,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Business Office Clerk
It's About Time Logistics
12 Ramland Rd
09.2017 - 05.2018
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained accurate financial records through diligent tracking of invoices, expenses, and payments.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Reduced errors in data entry tasks by implementing a thorough review process and cross-checking data.
Credit & Collections Specialist
Nationwide Credit
Vestal, NY
06.2012 - 04.2016
- Contacted customers to discuss past-due accounts and negotiated payment plans to collect balance in full.
- Processed debtor payments and updated accounts to reflect new balance.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Certified Nursing Assistant
Rivermede Manor
Binghamton, NY
05.2006 - 01.2011
- Conducted regular rounds to monitor the residents physical and mental status throughout my shift. Maintained their personal hygiene by aiding the residents with their bathing, changing, teeth brushing and shaving.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and/or assisted feeding, based on their individual needs.
- Transported patients between rooms and appointments.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
No Degree - Psychology
Rockland Community College
Suffern, NYHigh School Diploma -
North Rockland High School
Thiells, NY06.1986
Skills
- Analytical Skills
- Data Entry
- Records Maintenance
- Microsoft Office
- Accounts Payable and Receivable
- Data Entry and 10-Key
- Data Gathering
- Calm Under Pressure
- Microsoft Office Suite
- Problem-solving abilities
Timeline
Business Office Clerk
It's About Time Logistics
09.2017 - 05.2018
Credit & Collections Specialist
Nationwide Credit
06.2012 - 04.2016
Certified Nursing Assistant
Rivermede Manor
05.2006 - 01.2011
No Degree - Psychology
Rockland Community College
High School Diploma -
North Rockland High School