Acacia Crawford
Amarillo ,Texas
Summary
Results-driven dynamic Pediatric Care Consultant skilled in oral and written communication, care coordination, and relationship building. Successfully enhancing patient retention through strategic partnerships and market research, ensuring comprehensive care for families and patients.
Overview
12
12
years of professional experience
Work History
Pediatric Care Consultant
Care Options For Kids
Amarillo & Lubbock, TX
09.2017 - Current
- Establish and maintain a strong work network by building professional relationships with PCPs and community agencies to increase referrals
- Serve as an advisory resource by providing patient and family care resources for on staff therapists
- Conducted market research to establish new and maintain existing markets
- Manage logistics on patient referrals and intake to increase patient retention.
- Utilize customer service skills and the use of CRM and EMR software to increase referrals and intake evaluations to meet monthly and quarterly metrics.
- Proven track record of meeting or exceeding metrics, with increase of referrals 25% and intake evaluations 56% over last year-to-date
- Schedule and conduct meetings with community agencies, PCPs and clinic staff, and support groups in area
Speech Language Pathologist Assistant
Care Options For Kids
Amarillo , TX
11.2013 - 05.2020
- Implemented diverse therapy techniques, targeting receptive/expressive language delays, articulation delays, and oral motor delays, to achieve individualized treatment plans.
- Educated patients and families on treatments, procedures, continuing care, and community resources.
- Collaborated with other professionals including teachers, psychologists and medical staff to ensure continuity of care for clients.
Teacher's Assistant
Amarillo Independent School District
Amarillo, TX
09.2013 - 05.2014
- Assisted pre-kindergarten teachers with instruction, and provided instruction when no substitute was available.
- Collaborated with educators to adapt lesson plans for various learners.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Bachelor of Science - Communication Disorders
West Texas A&M University
Canyon, TX2011
Skills
- Oral and written communication
- Personal and professional integrity
- Ability to work autonomously and collaboratively
- Knowledge and use of CRM and EMR systems
- Customer relationship management
- Care coordination
Timeline
Pediatric Care Consultant
Care Options For Kids
09.2017 - Current
Speech Language Pathologist Assistant
Care Options For Kids
11.2013 - 05.2020
Teacher's Assistant
Amarillo Independent School District
09.2013 - 05.2014
Bachelor of Science - Communication Disorders
West Texas A&M University