Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Acacia Parker

1014 Caledon Ct Greenville ,SC

Summary

Dynamic professional with extensive experience in early childhood education at Primrose Schools, specializing in lesson planning and effective parent communication. Demonstrated success in promoting child development through innovative teaching methods while ensuring HIPAA compliance in scheduling. Dedicated to improving learning environments and providing outstanding customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Preschool Teacher

Primrose Schools
Greenville, SC
08.2021 - Current
  • Conducted workshops to remain updated on early childhood education best practices.
  • Developed lesson plans integrating creative teaching techniques and hands-on learning strategies.
  • Maintained daily records of student activities, behaviors, meals, and naps for comprehensive tracking.
  • Established positive relationships with parents through consistent communication on student progress.
  • Supervised outdoor playtime while enforcing safety regulations to ensure a secure environment.
  • Facilitated group play activities promoting collaboration and social development among students.
  • Incorporated music, art, games, and puzzles into daily instruction to enhance engagement.
  • Observed students to assess developmental progress and tailor educational approaches.

Customer Service Representative

Alorica
Mauldin, SC
10.2019 - 02.2021
  • Resolved customer complaints promptly, improving satisfaction ratings significantly.
  • Maintained professionalism in challenging customer interactions to foster trust.
  • Streamlined customer service processes through innovative methods for increased efficiency.
  • Conducted follow-up calls to ensure resolution and gather valuable feedback.
  • Developed strong customer relationships by providing personalized assistance.
  • Answered inquiries via phone, email, and chat with accurate product information.
  • Documented customer interactions meticulously for future reference and process improvement.
  • Performed administrative tasks including filing, database updates, and report generation.

Office Assistant

Southern Appalachian Repertory Theatre
Mars Hill, NC
12.2017 - 07.2019
  • Greeted visitors, assessed needs, and directed inquiries to appropriate personnel.
  • Answered phone calls, directing them to relevant staff members.
  • Performed data entry with high accuracy across multiple computer systems.
  • Assisted onboarding of new employees by providing essential training resources.
  • Developed and implemented office policies and procedures to enhance efficiency.
  • Provided administrative support, including document management and supply ordering.
  • Managed inventory of office supplies, ensuring timely replenishment as needed.
  • Maintained organized filing systems for paper and electronic documents.

Patient Service Representative

Granville Medical System
Oxford, NC
02.2016 - 07.2017
  • Ensured compliance with HIPAA regulations while managing confidential patient information.
  • Processed documents into electronic health record system to maintain accurate records.
  • Scheduled tests and ordered supplies to meet operational requirements.
  • Handled patient inquiries regarding appointment changes or cancellations in a timely manner.
  • Coordinated follow-up appointments based on provider availability to optimize scheduling.
  • Prepared and mailed letters and documents as requested by supervisors or physicians.
  • Completed all required paperwork prior to patient visits to enhance efficiency.
  • Delivered customer service by addressing patient questions and concerns effectively.

Education

High School Diploma -

J.F Webb High School
Oxford, NC
06-2017

Some College (No Degree) - Business Administration

Mars Hill University
Mars Hill, NC

Skills

  • Lesson planning and classroom management
  • Child development and parent communication
  • Office management and Microsoft Office applications
  • Data entry and customer service support
  • Patient scheduling and HIPAA compliance
  • Employee training and development

Certification

  • CPR Certified

References

References available upon request.

Timeline

Preschool Teacher

Primrose Schools
08.2021 - Current

Customer Service Representative

Alorica
10.2019 - 02.2021

Office Assistant

Southern Appalachian Repertory Theatre
12.2017 - 07.2019

Patient Service Representative

Granville Medical System
02.2016 - 07.2017

High School Diploma -

J.F Webb High School

Some College (No Degree) - Business Administration

Mars Hill University

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