Acasia Graham
Airway Heights,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Jamaica, JM
06.2023 - 10.2023
- Made outbound calls to obtain account information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
AT&T Mobility
Jamaica, JM
10.2021 - 05.2023
- Updated databases with new and modified customer data.
- Set up and activated customer accounts.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Medical Assistant Diploma - Medical Assisting
Distinction College
Jamaica, VT05.2023
High School Diploma -
Clarendon College
Jamaica, VT06.2021
Skills
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Information Security
- Complaint Resolution
- Data Collection
- Paperwork Processing
- Data Entry
- Microsoft Office Expertise
- Active Listening
- Documentation
- Conflict Mediation
Certification
- a city and guilds certification as a Medical Assistant
Timeline
Customer Service Representative
Concentrix
06.2023 - 10.2023
Customer Service Representative
AT&T Mobility
10.2021 - 05.2023
Medical Assistant Diploma - Medical Assisting
Distinction College
High School Diploma -
Clarendon College