Faye Boyd
Elba,AL
Summary
Attentive Police Dispatcher bringing 20 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.20 plus Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of coffee County AL. Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Coffee County . Dedicated 911 Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police Communications and protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Police Communications Officer
City Of Elba
Elba, AL
03.2016 - Current
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Used CAD to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Jailer
Crenshaw County Jail
Luverne, AL
01.2015 - 01.2016
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 75 inmates simultaneously.
- Patrolled facility and work areas to complete headcounts of inmates
- Patrolled facility and work areas to complete headcounts of inmates
- Patrolled facility and work areas to complete headcounts of inmates
- Oversaw conduct of 75 prisoners to prevent escapes or violent behavior
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 75 inmates simultaneously
- Built solid relationships with staff and residents to keep institution safe and secure
Store Manager
Opp Shell Station
Opp, AL
01.1998 - 01.1999
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO2014
Bachelor of Science - Criminal Justice/Human Services
UAB
Birmingham, AL2013
Skills
- Basic life support understanding
- Computer-aided dispatching
- Map reading skills
- Police and fire procedures
- Information intake
- Analytical and Critical Thinking
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Clerical Support
- Active Listening
- Interpersonal Communication
- Organization and Time Management
- MS Office
- Critical Thinking
- Google Workspace
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
Police Communications Officer
City Of Elba
03.2016 - Current
Jailer
Crenshaw County Jail
01.2015 - 01.2016
Store Manager
Opp Shell Station
01.1998 - 01.1999
Bachelor of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice/Human Services
UAB