Kassandra Montes Canchola
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care and managing multiple priorities with a positive attitude. Proactive and resourceful with strong knowledge of ORR Policy and procedures.
Overview
9
9
years of professional experience
Work History
Case Manager
Southwest Key Programs- Estrella Del Norte
01.2022 - Current
- Maintain physical and web-based client files
- Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in UC Portal/ ETO.
- Conduct age-appropriate comprehensive assessment in child centered, trauma-informed manner and documented in online case management system.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Drive clients to facilitate program services which included transportation to court appointments, attorney visits, and to other appointments as per contractual requirements as needed.
- Attend case staffing with funding source representative.
Inside Sales Representative
Automatic Data Processing, ADP
02.2021 - 01.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Server
BK Tacos
12.2015 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Care Health And Society
University Of Arizona
Tucson AZ Skills
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Time Management
- Cultural Awareness
- Child Observation and Assessment
- Certified in CPR/AED
- Family Education
- Attention to Detail
- Client meetings
- Interviewing skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Manager
Southwest Key Programs- Estrella Del Norte
01.2022 - Current
Inside Sales Representative
Automatic Data Processing, ADP
02.2021 - 01.2022
Server
BK Tacos
12.2015 - 03.2021
Bachelor of Science - Care Health And Society
University Of Arizona
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