Microsoft Word
Hi, I’m
Achia Arrington
Team Leader
Fairfield,AL
Summary
Accomplished Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of streamlining production processes.
Overview
9
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
ICARIO HEALTHMinneapolis, MN
Team Leader
07.2021 - Current
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collected, arranged, and input information into database system.
WHOLEFOODS MARKETHOOVER, AL
Supervisor
09.2017 - 07.2021
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensuring customers had a positive shopping experience by providing merchandise recommendations and assistance.
JOE JACKSON'S DOG WORLDHoover, AL
Volunteer
06.2017 - 04.2018
Job overview
- Assisted in dogs find their forever homes by communicating with potential families about the dog's history
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Educated others about the history of the sanctuary, accommodated people in making donations, and guided families through the adoption process.
ST. JUDE CHILDREN HOSPITALHoover, AL
Volunteer
08.2014 - 05.2017
Job overview
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Created educational materials to convey important information to service recipients.
- Used strong interpersonal communication skills to convey information to others.
Education
Hoover High SchoolHoover, AL
High School Diploma
08.2013 - 05.2017
Skills
Training and mentoring
undefinedAccomplishments
- Supervised team of 30 staff members.
- Documented and resolved outstanding member emails which led to quick and professional reply time.
- Achieved positive member experiences through effectively helping with documenting issues, escalating member tickets, and replying back to member with resolution in a timely manner.
Software
Microsoft Excel
Microsoft Teams
M365
Slack
Certification
Incito Man Certification
Timeline
Incito Man Certification
09-2022
Team Leader
ICARIO HEALTH
07.2021 - Current
Supervisor
WHOLEFOODS MARKET
09.2017 - 07.2021
Volunteer
JOE JACKSON'S DOG WORLD
06.2017 - 04.2018
Volunteer
ST. JUDE CHILDREN HOSPITAL
08.2014 - 05.2017
Hoover High School
High School Diploma
08.2013 - 05.2017
Similar Profiles
Wendy CurvinWendy Curvin
Team Lead Supervisor at Icario HealthTeam Lead Supervisor at Icario Health
QANI ABDIQANI ABDI
Quality Assurance Analyst at IcarioQuality Assurance Analyst at Icario
Valerie E. MooreValerie E. Moore
Customer Service Representative (Remote) at Icario/ConcentrixCustomer Service Representative (Remote) at Icario/Concentrix
Terrence WattsTerrence Watts
Chef at Compass Group /AramarkChef at Compass Group /Aramark
Dontae BonaparteDontae Bonaparte
Loader and Unloader at AmazonLoader and Unloader at Amazon