Open To Work
Achia Swinney
Hagerstown,MD
Summary
Compassionate and adaptable professional with extensive experience in direct patient care and customer support. Known for strong communication and time management skills, contributing to effective team collaboration and patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
Stuarts Draft, VA
10.2022 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, and inventory control duties.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Support Specialist
Alorica
Fredericksburg, VA
10.2020 - 01.2022
- Managed collection calls to negotiate payment arrangements with delinquent accounts.
- Utilized customer relationship management (CRM) software to track account status and interactions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Certified Nursing Assistant
All American Healthcare
Newark, NJ
03.2018 - 09.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs, reporting changes to nursing staff promptly.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Conducted routine assessments of patient conditions, contributing to timely interventions and care adjustments.
Certified Nursing Assistant
HealthCare First
Paramus, NJ
02.2015 - 01.2018
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures, ensuring proper healing processes took place.
Education
High School Diploma -
Bergen County Community College
Paramus, NJNo Degree - Certified Nurse Aide
AMG Medical Institute
Paterson, NJSkills
- Customer service
- Time management
- Computer skills
- HIPAA compliance
- Direct patient care
- Collecting vital signs
- Electronic charting
- Medical terminology
- Ambulation assistance
- Healthcare ethics
- Patient assessments
Certification
- CPR Training
Timeline
Amazon Associate
Amazon
10.2022 - Current
Customer Support Specialist
Alorica
10.2020 - 01.2022
Certified Nursing Assistant
All American Healthcare
03.2018 - 09.2019
Certified Nursing Assistant
HealthCare First
02.2015 - 01.2018
High School Diploma -
Bergen County Community College
No Degree - Certified Nurse Aide
AMG Medical Institute