Achraf El Kartouchi
Enjoy Technology With Evelyn Fassett
Minneapolis,MN
5
Languages
1
Certification
21
Years of experience
- Dynamic individual with hands-on experience in sales & customer service talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Sales Field Expert
1 Year 10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assembler
1 Year 5 Months- Assembled engine components using hand tools, power tools, and torque specifications.
- Interpreted work instructions and blueprints to complete accurate builds.
- Performed quality inspections to verify fit, alignment, and functional standards.
- Monitored assembly line workflow to maintain steady production and minimize delays.
- Identified defects and corrected issues before product release.
Machine Operator/Assembler
5 Months- Operated production equipment and assembled components to meet 3M manufacturing specifications.
- Inspected parts for quality, identifying defects and preventing nonconforming product flow.
- Followed standard work instructions, safety procedures, and lean manufacturing practices.
- Adjusted machine settings to maintain consistent output and reduce production interruptions.
- Performed routine equipment checks and basic troubleshooting to support uptime.
Senior Sales Advisor
2 Years 6 Months- Identifies business opportunities by identifying prospects and evaluating their position in the industries reaching and analyzing sales options and developing relationships with prospects recommending solutions
- Advised customers on Islamic banking products, aligning solutions with Sharia-compliant financial needs.
- Generated new business through proactive sales, referrals, and relationship-building across retail banking segments.
- Cross-sold credit cards, personal finance, and account packages to expand customer portfolios.
Sales Executive
2 Years- Drove retail banking product sales through proactive customer acquisition and relationship management.
- Managed portfolio growth by cross-selling credit cards, personal loans, and deposit solutions.
- Coordinated account opening, KYC verification, and documentation to support compliant onboarding.
- Built strong client relationships to identify needs and recommend suitable banking solutions.
- Trained junior staff on product positioning, service standards, and compliant sales practices.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Representative
2 Years 2 Months- Answering and handling client calls
- Attending all complaints and feedback of customers
- Update the customers with the pensions payments.
Customer Service Associate
2 Years 2 Months- Received and respond to customer service account, inquiries, transaction details.
Call Center Representative
1 Year 2 Months- Answering and handling clients calls / Attending all complaints and feedback of customers to develop the quality of customer service
Direct Sales Representative
1 Year 11 Months- Promotes sells / Secures orders from existing and prospective customers through a relationship based approach, demonstrate service to existing potential client.
Education
Diploma - ICDL & Administrative assistant
High school diploma
Master of Business Administration - Business
Skills
Friendly
positive attitude
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Certification
- Certified Anti-Money Laundering Specialist
- November 2018 to Present
Languages
Arabic - Fluent
French - Fluent
English - Fluent
Dutch
Limited Working
Spanish
Limited Working
eligibility
- Willing to relocate to: Minneapolis-Saint Paul, MN - Saint Paul, MN -
- Authorized to work in the US for any employer
Timeline
Sales Field Expert
Enjoy Technology With Evelyn Fassett
05.2023 - 03.2025Read More
Assembler
Cummins Inc.
10.2021 - 03.2023Read More
Machine Operator/Assembler
3M Company
06.2021 - 11.2021Read More
Senior Sales Advisor
Dubai Islamic Bank
09.2018 - 03.2021Read More
Sales Executive
Abu Dhabi Commercial Bank
04.2016 - 04.2018Read More
Customer Service Representative
General pension & social security authority
01.2014 - 03.2016Read More
Customer Service Associate
BMCE BANK
07.2011 - 09.2013Read More
Call Center Representative
Sitel Group
04.2010 - 06.2011Read More
Direct Sales Representative
Kirby for strong motors
08.2004 - 07.2006Read More
Mohamed V
High school diploma
Read More
Emirates institute of technology
Diploma from ICDL & Administrative assistant
Read More
Dubai University
Master of Business Administration from Business
Read More