Ackshia Kerley

• Received detailed handoff reports from the night shift to ensure accurate patient updates and smooth continuity of care.
• Updated patient whiteboards with current treatment plans, provider names, safety precautions, and daily goals.
• Responded promptly to call lights and assisted patients with toileting, bathing, repositioning, and comfort needs.
• Performed full sets of vital signs, including blood pressure, temperature, respirations, oxygen saturation, and blood glucose checks.
• Completed 12-lead EKGs and assisted with transporting patients to various hospital departments for procedures and imaging.
• Supported wound care by assisting with dressing changes and maintaining clean, sterile technique.
• Monitored oncology patients closely for changes in condition and reported concerns to nursing staff.
• Managed front-desk and secretary responsibilities, including answering phones, directing calls, and ensuring all staff had their assigned communication devices.
• Assisted with patient discharges and new admissions by preparing paperwork, assembling charts, and updating documentation.
• Organized and maintained unit records, including shredding outdated documents and discarding confidential information according to hospital policy.
• Collaborated with nurses, providers, and the care team to maintain a safe, efficient, and patient-centered environment.

Dental Assistant – Chairside | Indigo Dental – Marietta, GA (06/2026 – 08/2026)

• Chairside support during exams, restorations, endodontics, and oral surgery; anticipated provider needs and maintained smooth workflow.

• Patient preparation including medical history review, seating, draping, and comfort monitoring.

• Radiographs: Performed high‑quality digital X‑rays with proper positioning and safety protocols.

• Tray setup and operatory organization based on procedure and provider preference.

• Sterilization & infection control: Disinfected operatories, sterilized instruments, and upheld OSHA/CDC standards.

• Operatory turnover: Reset rooms, restocked supplies, and maintained a clean, efficient workspace.

• Patient documentation in electronic dental records, including vitals, treatment notes, and chart updates.

• Patient education on oral hygiene, preventive care, and post‑op instructions.

• Front‑office support: Scheduling, check‑in, insurance verification, and communication with clinical staff.

• Received detailed handoff reports from the previous shift to ensure continuity of care and accurate patient updates.
• Introduced myself to each patient, verified identity, and established a calm, supportive environment at the start of every shift.
• Performed full sets of vital signs, blood glucose checks, and continuous patient monitoring throughout the shift.
• Completed 12-lead EKGs, blood draws, and IV starts as ordered, ensuring accuracy and patient comfort.
• Collected and labeled laboratory specimens, maintaining strict adherence to safety and infection-control protocols.
• Assisted with patient transport to and from procedures, imaging, and other hospital departments.
• Monitored cardiac observation patients closely for changes in condition, reporting abnormalities promptly to nursing staff.
• Supported medicaT V asses by preparing patients, assisting nurses, and ensuring safe workflow.
• Responded to call lights promptly, assisting with patient needs, mobility, toileting, and comfort measures.
• Documented vitals, blood sugars, EKG results, and patient observations accurately in the electronic health record.
• Collaborated with nurses, providers, and the care team to maintain a safe, efficient, and patient-centered environment.

• Managed high-volume inbound and outbound Q-calls, addressing account questions, financial aid concerns, and service inquiries to enhance customer experience.
• Delivered professional, pleasant, and empathetic customer service, maintaining a calm and helpful tone during every interaction.
• Provided support through phone, chat, and messaging platforms, ensuring timely and accurate responses.
• Resolved customer issues by researching accounts, verifying information, and guiding callers through next steps.
• Documented all interactions clearly and accurately while maintaining confidentiality and compliance standards.
• Demonstrated strong multitasking skills by efficiently navigating multiple systems while updating records and communicating with customers.
• Achieved high customer satisfaction scores through effective patience, active listening, and problem-solving during interactions.
• Adapted quickly to remote workflows, meeting performance metrics and productivity expectations in a fully virtual environment

• Greeted patients upon arrival and guided them to their assigned treatment stations, ensuring a calm and supportive environment.
• Prepared treatment areas before each session by cleaning, disinfecting, and setting up dialysis machines and equipment according to safety and infection-control standards.
• Performed machine testing and calibration, including verifying proper conductivity, temperature, and pH balance before initiating treatment.
• Checked patients in by obtaining accurate pre-treatment measurements including weight, temperature, blood pressure, heart rate, respirations, and oxygen saturation.
• Assessed patient stability prior to treatment and communicated any concerns to the nurse or provider.
• Cannulated patients -ad connected themthe dialysis machine, ensuring proper blood flow and secure access site management.
• Monitored patients continuously throughout treatment, performing vital signs and safety checks every 30 minutes and documenting all findings.
• Observed machine pressures, alarms, and blood flow rates to ensure safe and effective dialysis delivery.
• Responded promptly to patient needs, comfort concerns, or changes in condition during treatment.
• Disconnected patients safely at the end of treatment, removed needles, applied dressings, and ensured hemostasis.
• Cleaned and disinfected machines and stations after each session, preparing the area for the next patient.
• Maintained accurate documentation of treatment details, vitals, machine settings, and patient responses.
• Collaborated with nurses, nephrologists, and the care team to support machine settings, and high quality dialysis treatment