Acxel Abac Yoxon
North Hollywood,CA
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and sales at Denny's Restaurant. Skilled in multitasking and team leadership, consistently exceeding performance goals. Expert in guest engagement and upselling, contributing to a positive dining experience. Adapts quickly to meet high-quality service standards, demonstrating exceptional customer service and organizational skills.
Overview
6
6
years of professional experience
Work History
Server
Dennys Restaurant
12.2018 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales significantly by upselling higher-end products to customers.
Cook
Denny’s Restaurant
01.2020 - 08.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
High School Diploma -
Belmont High
Los Angeles, CA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Quality Control
- Effective customer upselling
- Positive and professional
- Menu knowledge
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
- Team Leadership
- Teamwork and Collaboration
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cook
Denny’s Restaurant
01.2020 - 08.2023
Server
Dennys Restaurant
12.2018 - Current
High School Diploma -
Belmont High