Assistant General Manager
Victra - Verizon Authorized Retailer
09.2013 - Current
- Supported the general manager by driving sales and training new sales consultants
- Monitored and evaluated employee performance and provided feedback and coaching
- Analyzed and resolved customer complaints, issues, and inquiries in a timely manner
- Managed the daily cash flow activities by reconciling various accounts and bank statements
- Built relationships with key customers to maximize customer loyalty
- Utilized CRM systems to track customer data and sales trends
- Presidents Club winner for finishing top 10 in the company for overall performance in 2021, 2022 and 2023
- Ranked #1 out of over 2,000 colleagues for overall sales performance in February 2022