ADA CRISTINA LORENZO
Kissimmee,FL
Summary
Dedicated team player with a keen eye for detail, focused on achieving objectives and solving problems efficiently. Known for reliability and sense of responsibility, brings a great sense of humor to the workplace. Proficient in multitasking, excels in communication and collaboration with peers to foster a positive and productive atmosphere.
Overview
17
17
years of professional experience
Work History
Administrative Assistant/Dispatcher
Apex Auto Glass
09.2021 - Current
- Serve as the first point of contact for customer inquiries and service requests.
- Schedule windshield installation appointments and dispatch over 15 installers daily.
- Coordinate jobs for 50+ sales representatives and follow up with clients to confirm service satisfaction.
- Collect and verify customer payments and insurance coverage.
- Assist with applicant screening and interview coordination.
Nail Technician
Self Employed
12.2016 - 08.2021
- Provided personalized customer service to a loyal client base.
- Discussed treatments and built strong client relationships.
- Maintained cleanliness and professionalism in all services provided.
PT Cashier
Dunkin Donuts Coffee Shop
01.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems, and managed high-volume orders.
- Delivered prompt, friendly service to customers both in-store and at the drive-thru.
- Maintained cleanliness and organization of work areas to enhance operational efficiency.
Receptionist
Labor Ready
01.2016 - 12.2016
- Answered phones, greeted visitors, and assisted with general clerical tasks.
- Delivered outstanding customer service to clients and temporary employees
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing office workflow.
Front Desk/Housekeeping
Wood Springs Suites
06.2016 - 11.2016
- Greeted guests and managed front desk duties, including check-ins and phone inquiries.
- Conducted regular inventory checks on cleaning supplies, minimizing shortages and waste.
- Responded to guest needs promptly and professionally.
- Maintained cleanliness and organization in guest areas, ensuring a welcoming environment.
Administrative Assistant
Randstad
02.2011 - 03.2014
- Responded to over 40 customer inquiries daily with professionalism.
- Handled data entry, invoice filing, and office equipment operations.
- Maintained organized records and ensured smooth front office operations.
Cashier
Bravo Supermarket
12.2009 - 12.2010
- Maintained accurate cash drawer through daily reconciliations.
- Processed sales transactions and managed returns and exchanges.
- Delivered excellent customer service and assisted in inventory and store upkeep.
- Maintained a clean and welcoming checkout area.
- All other duties as assigned.
HR Receptionist
IRT
04.2008 - 12.2009
- Prepared correspondence, reports, and documentation for the Human Resources Department.
- Provided support to the Human Resources Director in all related HR issues.
- Perform basic secretarial duties including typing, faxing and copying.
- Sort and distribute mail.
- Maintained employee records and documentation, ensuring accuracy and compliance with regulations.
Education
High School -
Everglades High School
Miramar, FL01.2005
Skills
- Customer service expertise
- Effective conflict resolution
- Scheduling coordination
- Office administration support
- Front office administration
- Skilled in Microsoft Office applications
- Data entry accuracy
- Efficient payment processing
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant/Dispatcher
Apex Auto Glass
09.2021 - Current
PT Cashier
Dunkin Donuts Coffee Shop
01.2018 - 06.2019
Nail Technician
Self Employed
12.2016 - 08.2021
Front Desk/Housekeeping
Wood Springs Suites
06.2016 - 11.2016
Receptionist
Labor Ready
01.2016 - 12.2016
Administrative Assistant
Randstad
02.2011 - 03.2014
Cashier
Bravo Supermarket
12.2009 - 12.2010
HR Receptionist
IRT
04.2008 - 12.2009
High School -
Everglades High School
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