Monica Munoz
Fort Worth
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Administrative Assistant/Dispatcher
H4 towing
Fort Worth
2025.07 - Current
- Coordinated dispatch operations, assigning towing jobs to drivers efficiently.
- Managed administrative tasks including call logging, data entry, and scheduling.
- Provided customer support by handling inquiries and resolving service-related issues.
- Maintained accurate records of tows, impounds, and billing activities.
Warehouse Associate
Amazon
Haslet
2023.11 - 2025.06
- Handled inbound and outbound shipments with precision, ensuring timely and accurate order fulfillment.
- Scanned, picked, packed, and shipped customer orders, maintaining high productivity and quality control.
- Maintained clean, organized workstations and followed all safety and operational protocols.
- Resolved issues quickly to maintain workflow and support team goals.
Administrative Assistant
Tarrant County VSF
Fort Worth
2022.03 - 2023.09
- Performed accurate and efficient impound data entry for vehicle storage facility records.
- Provided customer service support, answering inquiries and assisting with release procedures.
- Maintained organized files and ensured compliance with county documentation requirements.
- Handled administrative tasks including phone calls, scheduling, and record management.
Prep Cook
Del Campo Empanadas
Fort Worth
2021.05 - 2021.08
- Prepared food items in accordance with recipes and food safety standards.
- Followed all health regulations and maintained a safe and sanitary environment.
- Worked efficiently during high-volume periods, demonstrating strong multitasking and time management.
Education
Eastern Hills High School
Fort Worth, TXSkills
- Administrative Support & Data Entry
- Customer Service & Communication
- Dispatching & Scheduling
- Bilingual: English & Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant/Dispatcher
H4 towing
2025.07 - Current
Warehouse Associate
Amazon
2023.11 - 2025.06
Administrative Assistant
Tarrant County VSF
2022.03 - 2023.09
Prep Cook
Del Campo Empanadas
2021.05 - 2021.08
Eastern Hills High School