Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ada Fernandez

Chicago ,IL

Summary

Organized and dependable legal administrative professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excels through mentoring, training and empowering team to excel in performance.

Overview

9
9
years of professional experience

Work History

Nursing Portfolio Administrator

Markoff Law LLC
05.2021 - 01.2022
  • Responsible for the continued development, portfolio management, and financial performance of the nursing home portfolio as well as maintaining positive client relationships.
  • Onboarded new clients, prepared representation agreements and requested/reviewed all proper documentation was obtained to proceed with claims.
  • Performed initial claim workups for strategy and collectability.
  • Negotiated settlements, payment arrangements and mediated claim disputes to resolve outstanding balances due.
  • Conducted search for estate and filed claims when appropriate with probate court.
  • Maintained and updated organized clients and nursing facility administrators excel contact list.
  • Handled inbound and outbound consumer calls.
  • Executed and distributed monthly account status reports to corresponding clients.
  • Communicated with clients, nursing facility administrators via phone and e-mail to update progress or request documents on accounts.
  • Coordinated scheduling of phone/virtual meetings, prepared agenda, status reports and took minutes for departmental meetings.
  • Devised and implemented strategies with department's Lead Attorney to maximize portfolio performance
  • Assisted Accounting Department with reconciling monthly fee reports.

Wisconsin Deparment Legal Assistant

Markoff Law LLC
01.2018 - 05.2021
  • Responsible for Wisconsin Department caseload from placement through post-judgment and for communicating with clients as necessary.
  • Worked with firm's strategy team to create and develop the Wisconsin Department.
  • Conducted legal research, compiled and organized relevant legal material and statutes to use for legal proceedings.
  • Assisted in drafting and implementation of Standard Operating Procedures (SOPs) for the Wisconsin Department.
  • Provided training to department's representatives, legal assistants and attorneys in both satellite and home offices.
  • Produced and filed routine motions, complaints, post judgment proceedings and other like pleadings.
  • Created, maintained and updated Wisconsin circuit courts contact information spreadsheets.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Skip traced and conducted asset searches to proceed with collection efforts.
  • Answered consumer inbound and made outbound calls to resolve accounts.
  • Negotiated settlements and payment plan arrangements to resolve accounts.

Municipal Group Representative

Markoff Law LLC
11.2012 - 01.2018
  • Responsible for Utility lawsuit selection, dispute processing, balance adjustments and answering inbound consumer calls for the City of Chicago Water Department.
  • Assisted in strategic development and implementation of standardized procedures for the Municipal Department.
  • Provided training and mentoring to representatives and associates on Department procedures and systems.
  • Negotiated settlements and payments plan arrangements.
  • Utilized City of Chicago portals such as Citrix, Banner and AHMS to verify status of past due account.
  • Reviewed Deed of Trust, Property Tax Portal, Cook County Circuit Court Recorder of Deeds and Pacer websites to determine property ownership.
  • Processed initial demand letters, identified suit worthy claims based on collectability to meet monthly firm suit and fee goals.
  • Prepared complaints for client and attorney review, signature and filing.
  • Prepared and attended court calls to assist counsel on bi-weekly court call consisting of 50-100 hearings.
  • Docketed court results and notated the next proper action for move claim forward.
  • Communicated pertinent information to clients via phone and e-mail to to discuss accounts and maintained positive relationships.

Education

No Degree -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL

GED -

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
06.2009

Skills

  • Proficient in Microsoft, Office suite, Word, Teams and Excel
  • Ability to exercise solid judgement and seek input/guidance when needed
  • Experienced in customer service, client relations management, administration and project coordination
  • Team player, experienced with training, mentoring and crossing over departments

Languages

Spanish
Professional Working

Timeline

Nursing Portfolio Administrator

Markoff Law LLC
05.2021 - 01.2022

Wisconsin Deparment Legal Assistant

Markoff Law LLC
01.2018 - 05.2021

Municipal Group Representative

Markoff Law LLC
11.2012 - 01.2018

No Degree -

City Colleges of Chicago - Wilbur Wright College

GED -

City Colleges of Chicago - Wilbur Wright College

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Ada Fernandez