Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Front Desk ReceptionistCustomer Service CashierWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Baltimore, MD, US
Open to relocation: No
Open To Work
Hi, I’m
Ada Hernandez Pineda
Baltimore,MD
Work Preference
Summary
Dynamic customer service professional with proven expertise at Red Roof Hotel, excelling in cash handling and problem resolution. Recognized for enhancing guest satisfaction through attentive service and effective communication. Skilled in multitasking and maintaining organization in high-pressure environments, ensuring seamless operations and positive experiences for all customers.
Overview
2
years of professional experience
Work History
Red Roof Hotel
Front Desk Receptionist
02.2025 - 08.2025
Job overview
- Greeted and assisted guests, ensuring positive first impressions and seamless check-in experiences.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Processed guest reservations and inquiries using proprietary booking software, enhancing customer service efficiency.
- Coordinated with team members to maintain cleanliness and organization of front desk area.
- Handled cash transactions accurately, ensuring proper documentation for daily financial reconciliation.
- Resolved guest complaints promptly, utilizing problem-solving skills to ensure customer retention and loyalty.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Bowlero
Customer Service Cashier
01.2024 - 11.2024
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and digital payments securely and accurately.
- Adapted to high-volume service demands during peak hours while maintaining composure.
- Learned company policies and procedures to deliver consistent customer service support.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card, and check transactions to complete customer purchases.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Office organization
- Oral and writing communication
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Red Roof Hotel
02.2025 - 08.2025
Customer Service Cashier
Bowlero
01.2024 - 11.2024
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