Ada Plasencia
Austin,TX
Overview
8
8
years of professional experience
Work History
Front Desk Lead Receptionist
Kia of South Austin
Austin, TX
05.2023 - Current
- Work cooperatively with the sales team;
- Greet and receive prospects and customers;
- Communicate with callers and visitors in a professional, friendly, and efficient manner;
- Type memos, correspondence, reports, and other documents;
- Process VIR and other documents
- Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
Custodial Worker
La Tribu Rural Montessori
Austin, TX
01.2023 - Current
- Ensured cleanliness and sanitation of classrooms and restrooms by regularly disinfecting surfaces and replenishing supplies.
- Sweeping and mopping areas as well as taking trash out.
Overnight facilities supervisor Part Time
KBS Janitorial Services University of Texas
Austin, TX
10.2022 - 12.2023
- Rotate duties for all team cleaning positions: Vacuum Specialist, Light Duty Specialist, Utility Specialist, and Restroom Specialist.
- Perform hard floor care and stripping/refinishing procedures, and carpet cleaning procedures using commercial custodial equipment.
- Empty trash/recycling, vacuum with a back-pack vacuum, perform general cleaning tasks, mop, dust, clean and restock restrooms, and change light bulbs.
- Secure buildings and rooms on schedule and/or after cleaning. Follow correct unlocking, locking, and alarm procedures. Follow key control/access card procedures. Carry UT ID at all times during working hours.
- Adhere to prescribed safety and custodial procedures
- Provide emergency response and clean up for floods and other custodial emergencies.
- Fill in as required for other team members or in other Specialist positions.
- Handle payroll for overnight shift
- Train all new and walk through areas
Administrative Specialist
Kelly Services Temp Position Only
Austin, TX
06.2022 - 04.2023
- Answer and direct phone calls, take messages, and provide information to callers
- Manage incoming and outgoing mail, packages, and deliveries
- Perform general administrative tasks such as filing, photocopying, and data entry
- DME orders that need to be submitted for patients from PT and RN or DR. Then continue follow up on the orders.
- Preparation and coordination of general and role specific orientation for direct caregivers according to established guidelines.
- Maintain current medical supply for RN's ,PT's
- Prepare orientation packets, assessment packets.
- Maintain office supplies inventory and place orders as needed
- Ensure the reception area is clean and organized
Team Lead/Supervisor
Milestone Technologies
Austin, TX
04.2021 - 02.2022
- Ensure the safety of employees and visitors by administering screening questions and temperature checks before allowing admission to the building
- Work within diverse inclusive team with client service providers including security.
- Work with a 24/7 scheduling, payroll, with team members.
- Ensure the Thermometer camera is operational and perform
- Backs up to administrative team during breaks, lunches, or periods of peak traffic at the test site.
- Conduct routine quality control measures/checks
- Prepare for weekly meetings setting agendas from upper management on COVID Work
- Demonstrates professional, courteous, and respectful approach during interactions with staff and guests of the sites
Intake Specialist
Front Steps Housing and Services
Austin, TX
05.2020 - 07.2021
- Provides customer service to and serves as the primary contact for prospective and current program applicants
- Conducting thorough intakes in a 24 hour span on accurately report data
- Perform screenings of potential participants
- Connect clients to community resources tailored to their unique housing needs .
- Assemble relate items needed for clients for there rooms.
- Confirm clients information and issuing keys and check ins with a bed management team
- Customers support with onsite counselors and management
- Track clients' progress have briefing sessions with participants to explain program guidelines
- Perform other duties as assigned Screening tenants with intake packets and all necessary
Customer Service
ABM Industries St David's South Medical
Austin, TX
10.2018 - 03.2020
- Greet and assist customers and Patients to various locations thru out the hospital
- Train in other departments such as ER Guest relation ,Housekeeping, Valet
- Coordinating the daily tasks of doctors, staff, visitors, and patients at the front desk.
- Answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare front desk
- Answer all in coming calls and transfer all calls to there appropriate areas
Timeline
Front Desk Lead Receptionist
Kia of South Austin
05.2023 - Current
Custodial Worker
La Tribu Rural Montessori
01.2023 - Current
Overnight facilities supervisor Part Time
KBS Janitorial Services University of Texas
10.2022 - 12.2023
Administrative Specialist
Kelly Services Temp Position Only
06.2022 - 04.2023
Team Lead/Supervisor
Milestone Technologies
04.2021 - 02.2022
Intake Specialist
Front Steps Housing and Services
05.2020 - 07.2021
Customer Service
ABM Industries St David's South Medical
10.2018 - 03.2020