Ada Utley
IT Support
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DCS Specialist
1 On 1 Homes
12.2021 - Current
- Provided case management services to a mentally disabled individuals and were responsible for decisions about the safety, well-being and permanency of the individuals.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Documented data and completed accurate updates to case records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Computer Analyst
Apex Systems
08.2018 - 12.2021
- Worked to ensure that all computer systems within an organization serve to support organizational goal.Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Warehouse Worker
Sam's Club
02.2016 - 02.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Computer Science
LoneStar Community College
Associate In Agriculture - Agricultural Education
Prairie View A&M University
05.2016
Skills
- Data Analysis
- Documentation Skills
- Microsoft Excel
- Service Support
- Microsoft Word
- Computer Hardware Knowledge
- Hardware Installation
- Help Desk Support
- Printers and Peripherals
- Hardware Replacement
- Technical Support
- System Testing
- Desktop and Laptop Installations
- Computer Troubleshooting
- Telephone Etiquette
Certification
- IT Support certificate - Google
Additional Information
- Troubleshooting and customer care
- Networking
- Operating systems
- System administration
- Security
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
DCS Specialist
1 On 1 Homes
12.2021 - Current
Computer Analyst
Apex Systems
08.2018 - 12.2021
Warehouse Worker
Sam's Club
02.2016 - 02.2018
Computer Science
LoneStar Community College
Associate In Agriculture - Agricultural Education
Prairie View A&M University
Similar Profiles
Melissa P. JohnsonMelissa P. Johnson
Human Resource Manager at 1 On1 KF HomesHuman Resource Manager at 1 On1 KF Homes
Andrew WhiteheadAndrew Whitehead
Real Estate Agent at 1 Worcester HomesReal Estate Agent at 1 Worcester Homes
Justin HendersonJustin Henderson
Owner at Henderson Homes 1Owner at Henderson Homes 1
Harold SmithHarold Smith
Chemical Plant Operator at Pemex Deer Park Support CenterChemical Plant Operator at Pemex Deer Park Support Center
LOYDA GARMENDIALOYDA GARMENDIA
Customer Service Representative Team Lead at Custom GoodsCustomer Service Representative Team Lead at Custom Goods