Brianna Bradley
Tempe,AZ
Summary
Accomplished DCS Specialist seeking complimentary part-time employment. Experienced in building rapport; maintaining collaborative communication with colleagues and customers; and facilitating conflict resolution. A self-starter adept in taking initiative; anticipating client needs and concerns; and enhancing customer relations and operational efficiency. A team player skilled in data entry, information security, and utilizing attention to detail to optimize organizational efficiency.
Overview
4
4
years of professional experience
Work History
DCS Specialist
Arizona Department of Child Safety
06.2023 - Current
- Establish and maintain rapport with children, family members, and foster care connections to ensure basic needs of the children are met at all times.
- Collaborate with school personnel, parents, foster care connections, behavioral health specialists, and medical providers to ensure children's services are established.
- Maintain consistent communication with children, teens, family members, and collateral connections to ensure progress toward appropriate case plans.
Package Center Supervisor
United Parcel Service, UPS
10.2021 - 06.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained consistent communication with package car drivers, office staff colleagues, and supervisors to ensure safe and sustainable daily operations.
Behavioral Health Technician
The Mentor Network- REM
01.2021 - 10.2021
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
Package Center Supervisor
United Parcel Service
09.2020 - 12.2020
- Maintained communication and collaboration with package car drivers, office staff peers, and supervisors to ensure safe and sustainable operations each day.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master of Social Work - Advanced Direct Practice
Arizona State University
Phoenix, AZ05.2023
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
Phoenix, AZ05.2019
Skills
- Data Entry and Information Security
- Organization and Attention to Detail
- Problem-solving and Conflict Resolution
- Documentation and Software Utilization (CRM and CMS)
- Complaint Handling and Clerical Support
- Team Development and Collaboration
- Customer Relations and Call Center Operations
Timeline
DCS Specialist
Arizona Department of Child Safety
06.2023 - Current
Package Center Supervisor
United Parcel Service, UPS
10.2021 - 06.2023
Behavioral Health Technician
The Mentor Network- REM
01.2021 - 10.2021
Package Center Supervisor
United Parcel Service
09.2020 - 12.2020
Master of Social Work - Advanced Direct Practice
Arizona State University
Bachelor of Arts - Journalism And Mass Communication
Arizona State University
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