Ada Waterman

• Manage daily business operations, resulting in increased revenue year over year.
• Established, maintained, and promote a safe work environment through clear and effective communication with team members ensuring efficient operations.
• Conducted recruitment, hiring, and training of staff in alignment with industry and organizational standards.
• Set performance goals and provided constructive feedback on employee assessments.
• Managed payroll and scheduling to guarantee prompt compensation for staff.
• Administered the daily business operations including budgeting, staffing, scheduling, inventory control, and customer service.
• High quality standards of service create a noticeable experience for the guests.
• Addressed customer concerns with suitable solutions to ensure satisfaction.

• I manage the operations of Spillway Diner & Club Restaurant, overseeing daily operations, financial management, and budgeting processes for sustainability.
• Meet and engage the customers with a warm welcome and conversation through the use of interpersonal skills.
• Establish long-term relationships with customers by promoting great food and service.
• Answering requests with knowledgeable, friendly service and suggestions.
• Create a collaborative work environment with a diverse group of coworkers and vendors related to our products and services, while efficiently resolving issues to satisfaction.
• Maintained, trained, and mentored staff on safe practices, education, and training.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

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