Ada Williams
Cleveland,Ohio
Summary
Aspiring management professional with 26 years of expertise in customer service, poised to enhance organizational effectiveness.
Overview
19
19
years of professional experience
Work History
PAC Patient Access Coordinator
Cleveland Clinic
Rocky River, Ohio
01.2016 - Current
- Scheduled appointments and maintained accurate patient records.
- Coordinated insurance eligibility checks for incoming patients.
- Managed patient registration and verification processes efficiently.
- Trained new staff on access coordination procedures and systems.
- Implemented process improvements to streamline patient intake workflows.
- Completed day-to-day duties accurately and efficiently.
Customer Service/ Special Project
Cleveland Clinic
Independence, USA
01.2015 - 01.2016
- Accurately complete and submit all types of recorded notes to customer accounts to provide detail account history
- Duties may include coverage of other areas such as front end, point of service and registration
- Adjudicated Claims
- Duties may include coverage of other areas such as front end, point of service and registration
Order Entry
AmeriMark
Middleburgh, USA
01.2013 - 01.2016
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Work Leader
Shurtech
Avon, USA
01.2009 - 01.2012
- Made sure the line moved efficiently
- Made productivity was met at the end of each day
- Inspected all machines worked to code
Inbound Teller
AM Trust Bank
Cleveland, USA
01.2007 - 01.2009
- Helped Customers with their statements
- Assisted customers with opening accounts
- Assisted customers with online access
Education
High School - Some College
Cleveland Christian Academy
Cleveland, Ohio01.2000
Skills
- Interpersonal Communication
- Customer Service Skills
- Ability to work under pressure
- Organizational Talent
- Initiative
- Microsoft Word
- Flexible
- Multi-line Phones systems
- Problem Solving
- Multitasking
Timeline
PAC Patient Access Coordinator
Cleveland Clinic
01.2016 - Current
Customer Service/ Special Project
Cleveland Clinic
01.2015 - 01.2016
Order Entry
AmeriMark
01.2013 - 01.2016
Work Leader
Shurtech
01.2009 - 01.2012
Inbound Teller
AM Trust Bank
01.2007 - 01.2009
High School - Some College
Cleveland Christian Academy