Emma Whitlock
Shawsville,VA
Summary
Dedicated professional with a strong background in patient access coordination and care. Combines effective conflict resolution and organizational skills to ensure high-quality patient experiences while managing sensitive information in compliance with HIPAA regulations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Access Coordinator
Cora Physical Therapy
Blacksburg, Virginia
04.2025 - Current
- Coordinated patient appointments and scheduling for multiple therapy locations.
- Assisted patients with intake forms and explained financial policies clearly.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Scheduled appointments for outpatients using the electronic health record system.
- Collaborated with therapists to streamline patient flow and enhance service delivery.
- Resolved patient inquiries and concerns effectively to improve satisfaction levels.
- Maintained electronic health records and updated patient information regularly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed referrals from primary care physicians and other healthcare providers.
- Trained new staff on office procedures and customer service best practices.
Patient Care Technician
Carilion Roanoke Memorial Hospital
08.2021 - Current
- Obtaining vitals for mothers and newborns, keeping them on a set schedule.
- Assisting new mothers and newborns settled into their rooms.
- Assisting in the first baths for the newborns.
- Encouraged mothers to engage in activities, assisting them in restroom visits and facilitating trips to the Neonatal Intensive Care Unit to bond with their baby.
- Assembled welcome packets containing essential information for mothers and newborns, ensuring they received critical support upon arrival.
- Assembling admission bags for all the mothers.
- Writing in all the congratulation cards and mailing them off.
- Organized workspace to streamline operations and enhance overall efficiency.
- Ordered unit supplies using Staples, Jira, and Lawson.
- Keeping an organized storage room.
- Proficient in Microsoft Word and Excel
Ranch Hand
Andora Farm
01.2020 - 01.2021
- Organized and facilitated cattle drives on weekends and coordinated Team Penning events on Friday nights.
- Administering medication to livestock
- Provided daily feeding for horses, livestock, and chickens to promote health and well-being.
- Maintained and repaired fences, ensuring secure enclosures and functionality of water trough pumps.
- Mucking out horse stalls and cleaning out the livestock troughs.
- Aided in bailing and storing hay.
- Cutting and weeding eating grass on a 30-acre farm
Ranch Hand
Ricky L Brown INC.
01.2020 - 01.2021
- Assisted in livestock births by pulling calves, contributing to successful delivery and calf health.
- Conducted twice-daily head counts of livestock, accurately monitoring herd size for effective management.
- Feeding and watering Livestock
- Cleaned and organized horse stalls, ensuring a safe and hygienic environment for horses.
- Maintaining the riding arena
- Exercising and riding the horses
Education
High School -
Glenvar High School
01-2020
Medical Billing And Coding
Penn Foster College
Scottsdale, AZ08-2026
Skills
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Registration management
- Data entry
- Document management
- Microsoft Word and Excel
- Customer service
- Healthcare
- Communication
- Interpersonal communication
- Call screening
- Strategic Thinking
- Call screening
Certification
- Virginia Notary Public, 02/01/28
- BLS and CPR, 07/17/2026
Timeline
Patient Access Coordinator
Cora Physical Therapy
04.2025 - Current
Patient Care Technician
Carilion Roanoke Memorial Hospital
08.2021 - Current
Ranch Hand
Andora Farm
01.2020 - 01.2021
Ranch Hand
Ricky L Brown INC.
01.2020 - 01.2021
High School -
Glenvar High School
Medical Billing And Coding
Penn Foster College