Michelle Barnes
Kalispell,MT
Overview
30
30
years of professional experience
1
1
Certification
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
When I get to work I am ready for the day to start and look forward to begin my job and help those fellow employees that I work with.
Work History
Patient Access Coordinator
Logan Children’s Specialist
08.2024 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Receptionist
Insured Titles
03.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected [Type] payments, processed transactions and updated relevant records.
Certified Medical Assistant
Logan Health Surgical Clinic
07.2010 - 02.2024
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information
Receptionist
Michael Righetti, MD
08.1996 - 04.2009
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Event Coordinator
Kalispell Christian Center
03.2003 - 08.2004
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Streamlined registration processes for increased efficiency and reduced waiting times.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Receptionist
Flathead Valley Orthopedic Clinic
10.2001 - 03.2003
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Medical Records Clerk
North Valley Hospital
07.1994 - 08.1996
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
Education
Associate of Science - Certified Medical Assistant
Penn Foster Career School
Scranton, PA10.2012
High School Diploma -
North Salinas High School
Salinas, CA06.1980
Skills
- Electronic Health Records
- HIPAA Compliance
- Inventory and Supply Management
- Patient Scheduling
- Vital Sign Monitoring
- Patient Assessments
- Medical Records Management
- Patient Documentation
- Specimens Collection and Processing
- Procedure Assistance
- Data Entry
- Equipment Sterilization
- Sterilization Techniques
- Patient Care Coordination
- Customer Service
- Maintaining Confidentiality
- Monitoring Patient Progress
- Appointment Setting
- Medical Terminology Knowledge
- Reliable Transportation
- Patient Management
- Emergency Procedures Understanding
- Sterile Technique
- Vital Signs Monitoring
- Wound Care
- Insurance Verification
- Patient Relations
- CPR
- Prioritizing Stat Orders
- First Aid
- Medical Procedures
- Simple Dressings
- Valid [State] Driver's License MT
- Electronic Medical Records
- Patient Support
- Wound Care
- Patient Registration
- 10 key by touch
- Type approx 55 wpm
- fax machine
- copy machine
Certification
- CMA - Certified Medical Assistant
Horses, painting, traveling
We own a couple quarter horses and I like to trail ride with my family in the summer and fall. I enjoy paint pouring, it is a certain technique type of painting, and I love to travel all over the US and outside the US when it is safe.
Timeline
Patient Access Coordinator
Logan Children’s Specialist
08.2024 - Current
Receptionist
Insured Titles
03.2024 - 07.2024
Certified Medical Assistant
Logan Health Surgical Clinic
07.2010 - 02.2024
Event Coordinator
Kalispell Christian Center
03.2003 - 08.2004
Receptionist
Flathead Valley Orthopedic Clinic
10.2001 - 03.2003
Receptionist
Michael Righetti, MD
08.1996 - 04.2009
Medical Records Clerk
North Valley Hospital
07.1994 - 08.1996
Associate of Science - Certified Medical Assistant
Penn Foster Career School
High School Diploma -
North Salinas High School
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