Kelsey Lonsford
Granbury,TX
Summary
Detail-oriented Patient Access Coordinator with experience in insurance verification and patient registration. Committed to enhancing patient experiences through effective communication and compliance adherence.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Access Healthcare
4300 Alpha Road Ste 200 , TX
10.2022 - 10.2026
- Coordinated admissions and registration processes to streamline patient access.
- Verified insurance and patient eligibility, contributing to accurate patient registrations.
- Verified demographics and insurance information to register patients in the computer system.
- Facilitated communication between patients and healthcare providers, improving care coordination.
- Resolved patient inquiries and concerns promptly to improve patient satisfaction.
- Maintained patient records in compliance with privacy regulations consistently.
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations.
- Educated new team members on best practices for patient access operations to ensure consistent service delivery.
- Responded to incoming calls to assist with patient questions and concerns. and responded to inquiries.
Home Health CNA
Private Care
Midlothian, Texas
11.2019 - 11.2020
- Facilitated daily living activities for clients, ensuring comfort and dignity during bathing and dressing.
- Supported personal hygiene routines, enhancing clients' self-esteem through grooming services like shaving and hair care.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Created a clean and safe living environment for clients, promoting health and well-being in their homes.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Prepared and served nutritious meals tailored to individual dietary needs.
- Communicated effectively with clients and families regarding care plans.
Certified Nursing Assistant
Midlothian Healthcare Center
Midlothian, Texas
09.2016 - 11.2019
- Facilitated activities of daily living, enhancing residents' comfort and independence through personal hygiene management, feeding, and ambulation.
- Assisted residents with daily activities and personal care needs, promoting dignity and quality of life.
- Responded quickly to emergency situations involving sudden illness or injury.
- Communicated effectively with residents, families, and healthcare team members.
- Maintained accurate records of patient care, ensuring effective communication of condition and progress to medical staff.
- Maintained cleanliness and organization of patient rooms and common areas.
Education
Some College (No Degree) -
Navarro College
Corsicana, TXSkills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Health insurance knowledge
- Identity verification
- Records management
- Appointment scheduling
- Patient communication
- Regulatory compliance
- Time management
- Team collaboration
- Training programs
- Attention to detail
Timeline
Patient Access Coordinator
Access Healthcare
10.2022 - 10.2026
Home Health CNA
Private Care
11.2019 - 11.2020
Certified Nursing Assistant
Midlothian Healthcare Center
09.2016 - 11.2019
Some College (No Degree) -
Navarro College