Kayla King
Pittsburgh,PA
Summary
Dedicated and personable professional with extensive experience in customer facing roles. Currently working as a Patient Access Coordinator with experience in front-line patient interaction, insurance verification and navigating the EPIC system. Known for clear communication, empathy, and the ability to remain calm and efficient in high-pressure settings.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Allegheny Health Network
06.2024 - Current
- Provided excellent customer service to patients and medical staff despite high volume.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Waitress /Trainer
Texas Roadhouse
08.2023 - 04.2024
- Trained new waitstaff members on restaurant policies, procedures, and service expectations.
- Focused food service team with clear objectives, careful monitoring and consistent leadership.
- Worked with kitchen crew and FOH employees to maintain seamless service.
- Handled guest needs with upbeat attitude and attention to detail.
Private Nanny of Two
Shayla Scott
02.2021 - 06.2022
- Promoted physical, emotional, social, and intellectual development with well-balanced schedules.
- Organized fun activities and outings to promote socialization and mental stimulation.
- Prepared healthy meals and snacks to meet dietary needs.
- Transported children to and from school, extracurricular activities, and appointments.
Shift Leader
Roots Natural Kitchen
02.2019 - 03.2020
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Fostered positive work environment through team-building activities and motivational techniques.
- Responded to all customer concerns or issues promptly and professionally.
Education
Associate of Science - Radiology
Community College of Allegheny County
Pittsburgh, PA06-2027
Some College (No Degree) - Early Childhood Education
University of Pittsburgh - Johnstown
Johnstown, PASome college (No Degree) - Communications
Community College of Allegheny County
Pittsburgh, PASkills
- HIPAA compliance
- Interpersonal Communication
- Time Management
- Teamwork & collaboration
- Problem-solving
- Adaptability & flexibility
Timeline
Patient Access Coordinator
Allegheny Health Network
06.2024 - Current
Waitress /Trainer
Texas Roadhouse
08.2023 - 04.2024
Private Nanny of Two
Shayla Scott
02.2021 - 06.2022
Shift Leader
Roots Natural Kitchen
02.2019 - 03.2020
Associate of Science - Radiology
Community College of Allegheny County
Some College (No Degree) - Early Childhood Education
University of Pittsburgh - Johnstown
Some college (No Degree) - Communications
Community College of Allegheny County
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