Ada Elisa Rivera
Miami,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
G & B Kitchens
Miami, FL
05.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Banking Customer Service Representative
Caribbean Bank
Dominican Republic, Santo Domingo
02.2022 - 04.2024
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Informed customers about new products or services available through the bank.
Customer Service Representative
Popular Bank
Dominican Republic, Santo Domingo
05.2019 - 01.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
New Horizons High School
Dominican Repulic06-2017
Some College (No Degree) - Clinical Psychology
UASD
Dominican RepublicSkills
- Complaint resolution
- Call Management
- Account updating
- Inbound and Outbound Calling
- Customer Service
- Positive and professional
- Call Center Operations
Timeline
Customer Service Representative
G & B Kitchens
05.2024 - Current
Banking Customer Service Representative
Caribbean Bank
02.2022 - 04.2024
Customer Service Representative
Popular Bank
05.2019 - 01.2022
High School Diploma -
New Horizons High School
Some College (No Degree) - Clinical Psychology
UASD
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