Adaeze Onyekwena
Houston,Texas
Summary
1. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
2. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
3. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dayfik Financial Services
08.2019 - 12.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
TurboTax
12.2021 - 05.2024
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
George Bush High School
Richmond, TX05.2019
Associates Degree -
Houston Community College
Houston01.2021
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Complaint Handling
Microsoft Outlook
Scheduling
Microsoft PowerPoint
Building rapport
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additionalinformation
Outbound and inbound programs, Excel at lead source generation, Excel at "getting job done", Flexible in all phases of the call center, Rebuttal training for all programs, Good selling skills, Good convincing skills, Polite in nature, Good communication skills, Target oriented, Time bound, Microsoft Suite, Word, Excel
Languages
English and Igbo
Native or Bilingual
Timeline
Customer Service Representative
TurboTax
12.2021 - 05.2024
Customer Service Representative
Dayfik Financial Services
08.2019 - 12.2020
High School Diploma -
George Bush High School
Associates Degree -
Houston Community College