Adaijah Jacobs

Served as the main point of contact for participants (Family Re-Housing Stabilization Program (FRSP) participants referred to FedCap by the District of Columbia's Department of Human Services. Expected to be of high quality to incorporate evidence-informed practices in work, navigate complex systems, and effectively coordinate with DHS and other partners.

Duties include:

• Work with participants to develop a MAP for their career and personal goals, which are updated as needed over time.
• Facilitated participants' access to family support resources utilizing a two-generational approach.
• Assisted with accessing social capital and economic resources such as tax credits, public benefits, and student financial aid.
• Identify and address barriers that stop participants and their families from achieving their goals.
• Coordinate with all external Providers (including Secondary Service Providers, District Agency Providers, and Community Providers) and ensure that customers are making meaningful progress toward goals.
• Assist participants with translating goals into measurable performance metrics that are tracked for successful job performance.
• Diligently verify and report all aspects of participant milestone achievements to DHS.

Analyzed and processed the full life cycle of a Freedom of Information Act (FOIA) request. Managed approximately 50 requests at a time prioritizing daily time-sensitive assignments while conducting legal research to determine the proper application of requests.

Duties included:

• Assist the Department of Homeland Security (DHS) with FOIA backlog.
• Processed FOIA requests consistently meeting daily targets.
• Managed intricate cases, documenting comprehensive details.
• Redacted documents per Federal and Agency FOIA regulations.
• Analyzed legal information to evaluate FOIA implications.
• Conducted tasks with FOIAXpress and SecureRelease in alignment with federal agency guidelines and requirements.

Supported teachers and educators in curriculum-based planning. Facilitated regular weekly interactions for Special Education program participants. Enhanced students' understanding in the classroom when necessary.

Duties included:

• Delivered academic instruction following established guidelines.
• Offered administrative support to faculty members.
• Facilitate learning for students in diverse aspects of Special Education.
• Supported lessons with individualized assistance, group work, and interactive activities.
• Handled clerical duties, managed classrooms, and coordinated documents for teachers.
• Participated in IEP meetings and contributed to the development of educational plans.

Resolved customer complaints regarding sales and service. Maintained a neat work area and kept the cash drawer organized. Answer phone calls to assist customers with questions and orders.

Duties included:

• Counted and balanced cashier drawers.
• Informed customers about current promotions such as discounts on certain products or services offered by the store.
• Answered customers' questions and provided information on store procedures or policies.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Built and maintained productive relationships with employees.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Updated and maintained employee payroll records, ensuring confidentiality and data security.

Prioritize the safety and health of the children. Interact with families to establish and maintain rapport and collaborate with caregivers to identify and understand the needs of a child in efforts to deliver quality childcare. Facilitated daily cognitive development activities for infants, toddlers, and preschoolers.

Duties included:

• Adhering to the curriculum and diligently following lesson plans.
• Setting and achieving lesson goals.
• Evaluated performance of individual learning patterns for each child.
• Motivated and taught young children through creativity and patience.
• Monitored and maintained children's nutritional schedules effectively.
• Facilitated discussions to encourage critical thinking and student engagement.
• Managed classroom environments to ensure a safe and productive learning experience.