Adair Gonzalez
Fort Worth,TX
Summary
Proven customer service expert from Family Dollar, adept in conflict resolution and customer relationship management, significantly enhancing customer loyalty and sales. Excelled in multitasking across roles, from handling high-stress situations to mentoring new hires, showcasing exceptional critical thinking and active listening skills. Achieved top performer status by consistently exceeding performance metrics.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Dollar
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Prep Cook
McDonald's
08.2022 - 08.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Walmart
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Geographic Information Systems
Tarrant County College
Fort Worth, TX06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Product knowledge
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Quality control
- Product sales
- Product and service solutions
- Store maintenance
- Account management
- Staff education and training
- Stock management
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
Family Dollar
08.2024 - 12.2024
Prep Cook
McDonald's
08.2022 - 08.2023
Cashier
Walmart
06.2022 - 08.2022
Bachelor of Science - Geographic Information Systems
Tarrant County College