Adair Jenerette II
Virginia Beach,VA
Summary
Attentive, diligent and hard worker. Highly dependable and adaptive to surrounding situations. Possess 5+ years of selling experience and administrative work. Experienced with multiple computer programs such as MS-DOS, Microsoft Word and Excel. Ability to make responsible and logical decisions including when leadership is not present.
Overview
10
10
years of professional experience
Work History
Millwork Sales Specialist
Lowe's Home Improvement
Virginia Beach, Virginia
04.2017 - 07.2021
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Discussed windows and doors with customers, outlined restrictions and educated on policies.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Increased business sales utilizing outside field knowledge of windows and doors.
- Maintained sensitive customer service data [i.e. credit card, addresses]
- Processed accurate credit, debit, check and cash sales transactions for more than 50+ customer orders per day
Customer Service Associate
Lowe's Home Improvement
Virginia Beach, Virginia
01.2016 - 04.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Executes excellent sales floor merchandising and selling.
Assistant Contractor
Accent Remodeling LLC
Virginia Beach, Virginia
08.2011 - 10.2015
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Directed projects according to schedule and quality demands.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked flexible hours; night, weekend, and holiday shifts.
- Installed windows and doors.
Education
High School Diploma -
Grafton High School
Yorktown, Virginia06.2006
Skills
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Returns and Exchanges
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Adaptable and Flexible
- Exceeding Customer Expectations
- Inventory Management
- Customer Service
- Strong Communication and Interpersonal Skills
- Information Analysis
Accomplishments
- Employee of the Month for June 2016 and March 2018
- Received Customer Service Award for 2016 and 2017
- Received Gold Star for Customer Service in 2016
- Top associate in sales for 2017
- Sold average of $225,000 a year
Languages
English
Native or Bilingual
Timeline
Millwork Sales Specialist
Lowe's Home Improvement
04.2017 - 07.2021
Customer Service Associate
Lowe's Home Improvement
01.2016 - 04.2017
Assistant Contractor
Accent Remodeling LLC
08.2011 - 10.2015
High School Diploma -
Grafton High School