Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adair Williams

Summerville,SC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

11
11
years of professional experience

Work History

Insurance Agent

Progressive
Remote
10.2024 - 01.2026
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Developed comprehensive insurance solutions tailored to client needs.

Apple Technical Support Representative

Apple
Remote
06.2022 - 06.2023
  • Provided technical support for Apple products, resolving customer inquiries and issues effectively.
  • Assisted customers in troubleshooting software and hardware problems, enhancing user experience.

Fraud Detection Analyst

PSCU Financial Services
Remote
09.2020 - 09.2021
  • Analyzed transaction data to identify patterns of fraud.
  • Conducted thorough investigations into flagged accounts, ensuring compliance with regulations

Human Resources Specialist

Verizon Wireless
Charleston, SC
02.2017 - 07.2018
  • Supported performance management initiatives by preparing evaluation materials and tracking feedback.
  • Conducted training sessions on company policies to ensure employee awareness and adherence.

Lead Customer Service Representative

T Mobile
Charleston, SC
04.2015 - 02.2017
  • Supported training efforts for new staff on customer service protocols and tools.
  • Maintained accurate records of customer interactions for reference and analysis.
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.

Education

Ashley Ridge High School
Summerville SC

Skills

  • Critical thinking
  • Active listening
  • Customer relations
  • Problem resolution

Timeline

Insurance Agent

Progressive
10.2024 - 01.2026

Apple Technical Support Representative

Apple
06.2022 - 06.2023

Fraud Detection Analyst

PSCU Financial Services
09.2020 - 09.2021

Human Resources Specialist

Verizon Wireless
02.2017 - 07.2018

Lead Customer Service Representative

T Mobile
04.2015 - 02.2017

Ashley Ridge High School
Adair Williams