Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Insurance Agent
Progressive
Remote
10.2024 - 01.2026
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Developed comprehensive insurance solutions tailored to client needs.
Apple Technical Support Representative
Apple
Remote
06.2022 - 06.2023
Provided technical support for Apple products, resolving customer inquiries and issues effectively.
Assisted customers in troubleshooting software and hardware problems, enhancing user experience.
Fraud Detection Analyst
PSCU Financial Services
Remote
09.2020 - 09.2021
Analyzed transaction data to identify patterns of fraud.
Conducted thorough investigations into flagged accounts, ensuring compliance with regulations
Human Resources Specialist
Verizon Wireless
Charleston, SC
02.2017 - 07.2018
Supported performance management initiatives by preparing evaluation materials and tracking feedback.
Conducted training sessions on company policies to ensure employee awareness and adherence.
Lead Customer Service Representative
T Mobile
Charleston, SC
04.2015 - 02.2017
Supported training efforts for new staff on customer service protocols and tools.
Maintained accurate records of customer interactions for reference and analysis.
Assisted customers with inquiries and resolved issues to enhance satisfaction.