ADALBERTO RODRIGUEZ JR
South Plainfield,NJ
Summary
Hospitality Manager with over 10 years of experience in the hospitality and service industry, demonstrating exceptional leadership, conflict resolution, and customer service skills. Successfully managed and trained over 50 associates, ensuring high standards of food safety and customer satisfaction. Adept at coordinating corporate events and fostering positive employee relationships, with a keen eye for optimizing business operations and resource allocation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Air Rescue Firefighter
United States Marine Corps Reserve (USMCR)
06.2014 - 06.2022
- Occurred the Rank of Corporal before being Honorably discharged
- Received letter of appreciation for tremendous support during mission readiness training
- Received Good Conduct Medal for a minimum of 3 years of honorable service , good conduct efficiency, and fidelity.
- Led training exercises to enhance team readiness and operational effectiveness.
- Developed and implemented safety protocols to minimize risk during emergencies.
- Mentored junior firefighters, fostering skill development and teamwork.
- Oversaw maintenance of firefighting apparatus, ensuring optimal functionality and readiness.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Assisted with regular maintenance of firefighting equipment.
- Completed training to stay in peak physical fitness and handle challenging tasks.
Training Facilitator
Topgolf
09.2018 - 04.2021
- Trained associates in proper operational procedures and explained company policies.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
- Facilitated skill development workshops to enhance team performance and customer service.
- Developed and implemented successful onboarding program.
- Established and maintained quality control standards.
Hospitality Manager/Server
Topgolf
04.2021 - Current
- Resolve customer complaints effectively, ensuring high satisfaction and repeat business.
- Train new associates, ensuring adherence to company standards and efficient onboarding.
- Enforce health and safety standards, ensuring compliance and a safe environment.
- Model excellent customer service, setting a high standard for staff.
- Manage food and liquor laws, ensuring a safe and enjoyable experience for guests.
- Coordinate corporate events, creating a positive and engaging atmosphere.
- Operate cash registers and handle payments accurately, ensuring financial integrity.
- Foster positive employee relationships through effective communication and coaching.
- Manage and supervise 50+ associates, ensuring efficient operations and exceptional customer service.
- Coordinate corporate events, fostering positive experiences for guests.
- Scheduled work hours fo 100+ employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
Event Caterer
TopGolf
11.2024 - Current
- Oversaw event logistics, ensuring seamless execution of catering services for diverse clientele.
- Developed and maintained relationships with clients, resulting in tailored catering solutions that enhance guest experiences.
- Trained and mentored junior staff on food preparation techniques and service best practices to improve efficiency.
- Coordinated menu planning and ingredient sourcing, aligning offerings with client preferences and dietary restrictions.
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and timely service.
- Set up and arranged banquet spaces according to specifications, enhancing event aesthetics and functionality.
- Coordinated with kitchen staff to ensure seamless food service, maintaining quality and presentation standards.
- Oversaw banquet operations, ensuring adherence to safety and health regulations throughout events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
Education
High School Diploma -
Raritan High School
Hazlet, NJ06.2013
Skills
- Customer service
- Communication
- Leadership
- Time management
- Adaptability
- Conflict resolution
- Food safety
Certification
CPR CERTIFIED
Timeline
Event Caterer
TopGolf
11.2024 - Current
Hospitality Manager/Server
Topgolf
04.2021 - Current
Training Facilitator
Topgolf
09.2018 - 04.2021
Air Rescue Firefighter
United States Marine Corps Reserve (USMCR)
06.2014 - 06.2022
High School Diploma -
Raritan High School
ADDITIONAL INFORMATION
- EXPERIENCE
- Hospitality Manager/Server
- Topgolf
- Lake Mary, FL
- 04/2021 - Present
- Handling customer complaints to the best of my ability.
- Managing supervising and evaluating staff of 50+ associates on a consistent bases.
- Training new associates along with monitoring there training to ensure they are learning and aligning with company standards.
- Air Rescue Firefighter
- United States Marine Corps Reserve (USMCR)
- McGuire AFB, NJ
- 06/2014 - 06/2022
- Training Facilitator
- Edison, NJ
- 09/2018 - 04/2021
- Trained associates in proper operational procedures and explain company policies.
- Developed relationships with new staff members, and assisted existing staff members in their career development.
Leadership Award
Accepted the leadership award Receiving the most votes from associates I have managed through out the year of 2024.