Tracy Morris

Well-qualified Customer Care Representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Hardworking Customer Service Representative with 29 years of experience. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

• Monetary Transactions
  Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up
  Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations
  Earned highest marks for customer satisfaction, company-wide.
• Customer Service
  Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  Handled guest complaints, maintaining a positive connection with each and every customer.
• Conflict Resolution
  Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Sales Essentials Certificate
• Microsoft Certified Application Specialist (MCAS)

I believe that family and friends are what and who make me a better person. My recharge in my free time are being on the water and enjoying each minute.