Adalia Caruso
Shoreham,NY
Summary
Resourceful Communications Operator known for high productivity and efficient task completion. Specialize in rapid response coordination, crisis communication techniques, and accurate information dissemination. Excel in critical thinking, problem-solving, and maintaining calm under pressure, ensuring clear and effective support in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote On Call Coordinator
Community Care Home Health Services
Smithtown, NY
08.2022 - Current
- Maintained accurate records of on-call staff availability and contact information.
- Assisted in resolving customer service inquiries from clients or customers via phone, email, or chat.
- Investigated customer complaints regarding quality of service provided by on-call personnel.
- Scheduled shift changes for on-call employees as needed based upon workload requirements.
- Monitored incoming calls and dispatched appropriate personnel for emergency response.
- Prepared detailed incident reports after each callout event.
Chronic Care Management Medical Assistant
NYCBS
Ridge, New York
03.2022 - 04.2024
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Billing patients while utilizing appropiate CPT codes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow.
Clinical Nurse Assistant (CNA)
Right at Home
Miller Place, NY
06.2017 - 03.2022
- Promoted continuity of care by accurately communicating patient information to other healthcare providers involved in the delivery of care.
- Attended educational programs relevant to job responsibilities as required.
- Utilized best practices while performing clinical duties in order to maintain standards of excellence in the provision of safe quality patient care.
- Administered medications within scope of practice as directed by the RN or MD.
- Ensured that all safety protocols were followed at all times during patient care activities.
Office Assistant
SK Poolscapes
Middle Island, NY
06.2015 - 07.2020
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted in the development and implementation of office policies and procedures.
Union Laborer
Local 66
, NY
07.2015 - 09.2017
- Operated a variety of hand and power tools to construct, install, and repair structures and fixtures of wood, plywood, and wallboard.
- Performed various demolition activities such as tearing out walls, floors, ceilings.
- Provided assistance with lifting heavy objects into place during installation processes.
- Ensured compliance with all health and safety regulations while working onsite.
- Cleaned up debris from job sites using shovels, brooms, wheelbarrows, and dump trucks.
- Maintained neatness by sweeping up dust and debris around construction sites.
- Removed hazardous materials from work areas according to safety protocols.
- Set up ladders and staging platforms to reach higher levels during installation tasks.
- Assisted in the assembly of scaffolding for workers engaged in construction projects.
- Followed instructions given by supervisors regarding specific tasks that need completion.
- Set up equipment to maintain worksite productivity.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Filled trenches and holes using shovels and compactors to job site specifications.
- Controlled traffic to protect work site integrity, crew safety, and general public welfare.
- Shoveled cement and other materials into portable cement mixers to pour and spread concrete.
- Gained independent working skills and guided and mentored less experienced team members.
- Inspected sites before and after construction projects.
Education
Bachelor of Science - Health Sciences
Purdue University
10-2024
Associate of Science -
Suffolk County Community College
New York05-2022
Clinical Nurse Assisting Certificate -
BOCES Technical School
01.2011
High School Diploma -
Shoreham Wading River High School
Shoreham, NY06-2009
Medical Assisting Certificate -
BOCES Technical School
Oakdale01.2009
Skills
- Billing
- OSHA
- Chronic Care Management
- Microsoft office
- Secretarial
- Customer Service
- Front Office
- Quick books
- Patient Care
- Home Health
- Vital Signs
- Meal Preparation
- Medical Records
- Medical Terminology
- Microsoft Excel
- Time management
- Data entry
- Typing
- Computer literacy
- Phone etiquette
- Laboratory Experience
- Hospital Experience
- HIPAA
- Leadership
- Data collection
- Office Management
- Elderly Care
- Vital signs monitoring
- Privacy and confidentiality
- Bedsore Prevention
- Documentation
Certification
- Magna Cumme Laude Honors
- Member of Golden Key Honor Society
- Member of NSLS Honor Society
- Member of National Technical Honor Society
- Member of Skills USA
- Competitor in Skills USA
- Medical Assisting Certificate (MA)
- Clinical Nurse Assistant Certificate (CNA)
- First Aid/CPR
Timeline
Remote On Call Coordinator
Community Care Home Health Services
08.2022 - Current
Chronic Care Management Medical Assistant
NYCBS
03.2022 - 04.2024
Clinical Nurse Assistant (CNA)
Right at Home
06.2017 - 03.2022
Union Laborer
Local 66
07.2015 - 09.2017
Office Assistant
SK Poolscapes
06.2015 - 07.2020
Bachelor of Science - Health Sciences
Purdue University
Associate of Science -
Suffolk County Community College
Clinical Nurse Assisting Certificate -
BOCES Technical School
High School Diploma -
Shoreham Wading River High School
Medical Assisting Certificate -
BOCES Technical School