Adalitza Pinett
Jackson
Summary
Dedicated case manager with strong skills in documentation, problem-solving, and relationship building. Committed to developing personalized care plans and facilitating effective communication to enhance client outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager
West TN Healthcare
Jackson TN
05.2024 - Current
- Assessed client needs to develop personalized care plans.
- Coordinated services with healthcare providers and community resources.
- Monitored client progress and adjusted care plans as necessary.
- Facilitated communication between clients, families, and multidisciplinary teams.
- Educated clients on available health services and resources.
- Documented case notes accurately in compliance with regulations.
- Provided crisis intervention and support during critical situations.
- Conducted regular follow-ups to ensure ongoing client engagement and support.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Janitorial Maintenance Supervisor
T&P Janitorial Services
Jackson TN
05.2011 - Current
- Supervised daily cleaning operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored staff on efficient janitorial practices and equipment usage.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
- Coordinated inventory management for cleaning supplies, ensuring availability and cost-effectiveness.
- Resolved customer complaints promptly, enhancing client satisfaction with janitorial services.
- Conducted regular inspections of facilities to identify maintenance needs and improve service delivery.
- Collaborated with management to establish training programs focused on safety and operational efficiency.
Interpreter
West TN Healthcare
Jackson TN
01.2004 - Current
- Facilitated effective communication between patients and healthcare providers in diverse medical settings.
- Interpreted complex medical terminology to ensure accurate understanding of diagnoses and treatment plans.
- Collaborated with interdisciplinary teams to enhance patient care and streamline interpretation services.
- Developed training materials for new interpreters, improving onboarding processes and knowledge retention.
- Implemented quality assurance measures to maintain high standards in interpretation accuracy and efficiency.
Financial Customer Service Representative
West TN Healthcare
Jackson
07.2023 - 05.2024
- Assisted customers with inquiries regarding billing, insurance coverage, and payment options.
- Processed financial transactions efficiently, ensuring accuracy in data entry and record-keeping.
- Resolved customer complaints by identifying issues and providing appropriate solutions promptly.
- Educated clients on healthcare financial policies and procedures to enhance understanding and compliance.
- Maintained up-to-date knowledge of healthcare regulations affecting financial services for accurate guidance.
ER Admissions Clerk
West TN Healthcare
Jackson TN
01.2008 - 12.2010
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated with medical staff to gather necessary documentation for timely patient care.
- Managed electronic health records using advanced healthcare software systems.
- Assisted in training new clerks on admission procedures and system navigation.
- Monitored data accuracy in patient records, ensuring adherence to regulatory standards and best practices.
Education
Associate of Science -
Unitec Honduras
Tegucigalpa HondurasHigh School Diploma -
Platte County RIII
Platte City, MO05-1989
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
Certification
- Certified Peer Support Specialist
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
West TN Healthcare
05.2024 - Current
Financial Customer Service Representative
West TN Healthcare
07.2023 - 05.2024
Janitorial Maintenance Supervisor
T&P Janitorial Services
05.2011 - Current
ER Admissions Clerk
West TN Healthcare
01.2008 - 12.2010
Interpreter
West TN Healthcare
01.2004 - Current
Associate of Science -
Unitec Honduras
High School Diploma -
Platte County RIII