Adalynn Nelson
Green Bay,WI
Summary
Dynamic customer service professional with experience, excelling in teamwork and conflict resolution. Proven ability to enhance customer loyalty through effective communication and empathy. Recognized for maintaining composure in high-pressure situations while ensuring a welcoming environment and delivering exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dave’s Hot Chicken
08.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Customer Service Cashier
Zestys Frozen Custard and Grille
12.2021 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Undecided
UWGB
Green Bay, WIGED -
Bay Port High School
Howard, WI06.2024
Skills
- Customer service
- Cash handling
- Product knowledge
- Sales support
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Patience and composure
Certification
Certified Nursing Assistant
Timeline
Customer Service Cashier
Dave’s Hot Chicken
08.2023 - 05.2024
Customer Service Cashier
Zestys Frozen Custard and Grille
12.2021 - 12.2022
Undecided
UWGB
GED -
Bay Port High School
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