Adam Bertrand
Locust Grove,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Membership Advisor
American Family Fitness
Fredericksburg, VA
11.2025 - Current
- Assisted members with inquiries regarding membership options and services.
- Conducted facility tours to promote benefits of membership packages.
- Engaged potential members through effective communication and relationship-building techniques.
- Facilitated onboarding process for new members, ensuring a smooth transition.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Owner
Elite Renovations & Co
Fayetteville, NC
06.2020 - 07.2024
- Managed renovation projects from conception to completion, ensuring client satisfaction and adherence to timelines.
- Developed and implemented operational strategies to enhance efficiency and reduce costs.
- Oversaw budgeting and financial management for multiple renovation projects, maintaining profitability.
- Coordinated with subcontractors and suppliers to secure quality materials within budget constraints.
Chinook Helicopter Maintainer
US Army
Fayetteville, NC
04.2013 - 06.2020
- Conducted thorough inspections and maintenance on Chinook helicopters to ensure operational readiness.
- Collaborated with team members to streamline maintenance processes and reduce downtime.
- Directed maintenance operations for a fleet of 12 helicopters to ensure optimal performance and safety through timely scheduled and unscheduled maintenance.
- Led a diverse team of soldiers in various field exercises, promoting teamwork and discipline in challenging environments.
Education
Bachelor of Science - Accounting & Business Administration
Methodist University
Fayetteville, NC04-2026
Skills
- Customer service focus
- Goal oriented
- CRM software experience
- Business planning
- Project management
Timeline
Membership Advisor
American Family Fitness
11.2025 - Current
Owner
Elite Renovations & Co
06.2020 - 07.2024
Chinook Helicopter Maintainer
US Army
04.2013 - 06.2020
Bachelor of Science - Accounting & Business Administration
Methodist University