Adam Booker
Hockley,TX
Summary
Dynamic Service Manager with a proven track record at Equipment Share, excelling in team leadership and customer service. Enhanced operational efficiency through effective training programs and conflict resolution, while implementing safety protocols that reduced incidents by 30%. Skilled in technical troubleshooting and fostering strong vendor relationships to optimize inventory management.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Service Manager
Equipment Share
Bryan, TX
12.2022 - Current
- Managed service operations to ensure timely equipment repairs and maintenance.
- Supervised team of technicians, enhancing workflow efficiency and communication.
- Developed training programs for new hires, improving onboarding process.
- Implemented safety protocols, reducing workplace incidents and ensuring compliance.
- Fostered relationships with vendors to streamline parts procurement and inventory management.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Field Service Technician
Equipment Share
Bryan, TX
12.2022 - Current
- Diagnosed and resolved technical issues in field equipment, enhancing operational uptime.
- Conducted routine maintenance and inspections on machinery to ensure optimal performance.
- Utilized diagnostic tools and systems to troubleshoot complex mechanical problems efficiently.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Shop Technician
Equipment Share
Houston, TX
06.2022 - Current
- Operated and maintained heavy equipment to ensure optimal performance and safety standards.
- Diagnosed mechanical issues and performed repairs on a variety of machinery and tools.
- Streamlined workflow processes, enhancing efficiency in daily operations and equipment readiness.
- Trained junior technicians on equipment handling, maintenance procedures, and safety protocols.
- Collaborated with team members to troubleshoot equipment failures, minimizing downtime effectively.
- Conducted routine inspections and preventive maintenance on all shop machinery to uphold operational integrity.
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
Regional/Mobile Traveling Service Technician
Equipment Share
Region 4-3
02.2022 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks to prolong equipment life and reduce downtime.
- Collaborated with team members to streamline service processes and improve response times.
- Maintained accurate records of repairs, services, and parts inventory using management software.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Traveled to different Equipment Share branches to help get downed Equipment up and running and help branches decrease their amount of down equipment.
Field Service Technician
Equipment Share
Houston, TX
08.2019 - Current
- Coordinated with cross-functional teams to streamline service processes and reduce response times.
- Developed standard operating procedures for equipment servicing, enhancing consistency across tasks.
- Mentored junior technicians in best practices for safety and equipment handling during field operations.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
Education
High School Diploma -
Ida High School
Ida, MISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Workplace safety
- Employee supervision
- Service scheduling
- New employee hiring
- Policy and procedure enforcement
- Service documentation
- Technical troubleshooting
- Inventory management
- Service and parts teams management
- Coaching and mentoring
- Technical support
- Preventive Maintenance
- Supply ordering
- Leadership development
- Heavy equipment operation
- Vendor sourcing
Timeline
Service Manager
Equipment Share
12.2022 - Current
Field Service Technician
Equipment Share
12.2022 - Current
Shop Technician
Equipment Share
06.2022 - Current
Regional/Mobile Traveling Service Technician
Equipment Share
02.2022 - Current
Field Service Technician
Equipment Share
08.2019 - Current
High School Diploma -
Ida High School