Adam Bradshaw
New Britain,CT
Summary
Detail-oriented professional with a strong foundation in operations management. Known for effective team leadership and commitment to customer service excellence, contributing to streamlined processes and satisfied clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Two Men And A Truck
Rocky Hill, CT
04.2025 - Current
- Manage scheduling, dispatching crews/vehicles, and overseeing moves.
- Ability to lead and motivate teams, including movers, drivers, and support staff, while maintaining high standards for safety and customer service.
- Manage budgets, controlling costs, inventory of moving supplies, equipment, and storage.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Prioritize customer satisfaction by resolving concerns professionally and ensuring clear communication throughout the moving process.
Delivery Associate
STARR Logistics LLC
South Windsor, CT
11.2024 - 04.2025
- Operated delivery vehicles to ensure timely and accurate shipments to customer
- Conducted pre/post-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning using GPS technology for efficient deliveries.
- Provided exceptional customer service during deliveries, addressing inquiries and concerns promptly.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Sales Associate
BigLots
Middletown, CT
09.2023 - 11.2024
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Collaborated with team members to execute promotional displays, driving sales initiatives.
- Resolved customer inquiries and complaints promptly, improving overall service experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Driver/Laborer
Two Men And A Truck
Rocky Hill, CT
05.2023 - 08.2024
- Safely operated moving vehicles to transport customer belongings efficiently.
- Assisted team members in loading and unloading items, ensuring proper handling techniques were utilized.
- Maintained a clean driving record, adhering to traffic laws and prioritizing safety at all times.
- Filled out load paperwork and DOT-mandated log books.
- Loaded truck and properly secured items to prevent damage for deliveries.
Information Technology Intern
Hartford HealthCare
Meriden, CT
06.2022 - 08.2022
- Assisted in troubleshooting hardware and software issues to enhance system performance.
- Provided technical support to end-users, resolving queries promptly and efficiently.
- Documented IT processes and procedures to improve operational efficiency and knowledge sharing.
- Streamlined ticketing system workflows, improving response times for IT service requests.
- Installed and configured software and hardware.
- Collaborated with other departments
Education
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Xavier High School
Middletown, CT05-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Staff development
Certification
-Forklift Certification
-DOT Medical Card
Languages
English
Timeline
Operations Manager
Two Men And A Truck
04.2025 - Current
Delivery Associate
STARR Logistics LLC
11.2024 - 04.2025
Sales Associate
BigLots
09.2023 - 11.2024
Driver/Laborer
Two Men And A Truck
05.2023 - 08.2024
Information Technology Intern
Hartford HealthCare
06.2022 - 08.2022
Bachelor of Arts - Information Technology
Southern New Hampshire University
High School Diploma -
Xavier High School