Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Caldwell

Fitchburg,MA

Summary

Personable Plumber possessing strong work ethic and a desire to provide quality workmanship to customers. Experienced installer of new fixtures and piping systems for renovations. 10+ years Plumbing experience. Have had a Journeyman/Masters Plumber license before and trying to get back into it after 12 years running operations in a different field.

Overview

27
27
years of professional experience

Work History

Operations Manager

Lighthouse Communications
11.2011 - 10.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Master and Journeyman Plumber

Muirfield Mechanical
05.2001 - 12.2010
  • Measured, threaded, and cut materials to correct angles.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Filled pipe systems with water and air to determine location of leaks.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Offered guidance and training to junior team members.
  • Repaired plumbing systems, components, and equipment.
  • Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.

Assistant Manager

Tire Warehouse
06.1996 - 05.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Basic

Mount Wachusett Community College
Gardner, MA

Master Plumber - Plumbing

Leominster Tech
Leominster, MA
2010

Skills

  • Customer Service
  • Process Improvement
  • Customer Retention
  • Maintenance Planning
  • Business Planning
  • Organizational Management
  • Logistics Oversight
  • Performance Monitoring
  • Financial Management
  • Labor Relations
  • Decision-Making
  • Vendor Sourcing
  • Employee Motivation

Timeline

Operations Manager

Lighthouse Communications
11.2011 - 10.2023

Master and Journeyman Plumber

Muirfield Mechanical
05.2001 - 12.2010

Assistant Manager

Tire Warehouse
06.1996 - 05.2001

Basic

Mount Wachusett Community College

Master Plumber - Plumbing

Leominster Tech

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Adam Caldwell