Adam Christopher
Miramar,FL
Summary
I'm an experienced IT professional looking to bring my integrated skills to your company to achieve organizational objectives. To be an outstanding addition to your core team and achieve the goals set beforehand become reality. This integrated path, along with my passion for overall quality, guarantees benefit realization for the strategic objectives I’m responsible for. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT SPECIALIST 2
ABA CENTERS OF AMERICA
01.2022 - Current
- Configured hardware, devices, and software to set up 150 work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
IT Technician
Florida Education Institute
04.2021 - 12.2021
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
IT Support Specialist
O’Brezzy Corp. MSP
01.2019 - 01.2021
- Troubleshoot via phone various networking issues to include Cisco router, sonic wall firewalls, windows and Mac desktop PC, windows and mac Laptops, mobile devices, tablets and some Linux devices
- Implementing and evaluating computer-based systems, processes and components
- Creation and solutions
- Troubleshoot Cisco routers by Telnet in order to configure them manually for various issues like bridge mode or virtual bridge mode
- Build customer confidence working in unison upon solution implementation
- Perform complex diagnostic troubleshooting to resolve voice, video and data services issues
- Provided superior technical support to small and medium business customers.
- Delivered onsite technical support for 700 employees across multiple businesses
Help Desk 2 Tech Support
Bally International
01.2018 - 01.2019
- Handling customer technical support cases through phone and email submissions
- Responsible for creating, updating, and organizing, company website with tips and brief documentation
- Maintaining system functionality through extensively testing system components
- Interactive teaching methods used (in-person and online) to enhance student engagement
- Student evaluation surveys consistently above 90% of the mean
- Experienced in a synchronous and synchronous design and teaching formats.
Education
BS in Information Systems - Information Technology
Broward College
Davie, FL01.2020
Skills
- Business relationship management
- Cross functional facilitator
- Vendor/client management
- Established leadership skills
- Windows 7-11 proficient
- IT Troubleshooting
- Software Implementation
- SalesForce Admin
- CalltrackingMetrics
- MDM Admin
- Machine imaging
- Active Directory Azure
- SharePoint Admin 5 years' experience
- MS 365, 5 years’ experience
- JIRA 4 years’ experience
- ServiceNow 3 years' experience
- MimeCast
- VMware
- Level 2 Support
- Unifi Dream machine APs
- Windows Server 12-19
- IT Documentation
- Troubleshooting
Certification
- Certified Project + / CompTIA, 2019-01-01
- Network + N10-08 / CompTIA [in the process], 2022-01-01
Accomplishments
- 35% customer satisfaction increase within a calendar year
- 20% cost reduction based off ticket efficiency
- 10 years of customer service
Timeline
IT SPECIALIST 2
ABA CENTERS OF AMERICA
01.2022 - Current
IT Technician
Florida Education Institute
04.2021 - 12.2021
IT Support Specialist
O’Brezzy Corp. MSP
01.2019 - 01.2021
Help Desk 2 Tech Support
Bally International
01.2018 - 01.2019
BS in Information Systems - Information Technology
Broward College