Adam Cooter
Liverpool,New York
Summary
Seasoned Service Manager bringing 10+ years of HVAC experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with a focus on exceptional service delivery and customer retention.
Overview
11
11
years of professional experience
Work History
Service Manager
Breathe Easy Of CNY
11.2020 - Current
- Met with customers to discuss service needs and offer available solutions.
- Resolved complex customer issues in a professional and timely manner.
- Hired, trained and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented the use of electronic invoicing devices with other innovative features such as time tracking, quoting software, and inventory management.
Lead Service Technician
Doug Mapstone, Inc.
05.2018 - 11.2020
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems and HVAC systems.
- Managed a team of technicians responsible for servicing a diverse range of residential and commercial HVAC systems.
Manufacturer Service Representative
Johnstone Supply
10.2015 - 05.2018
- Performed technical training sessions at the main distribution facility training area for contractors.
- Trained contractors on new products while at the jobsites to ensure proper installation and understanding of the material being used.
- Worked closely with the remote technical support to solve complex in field issues.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
HVAC Technician
Syracuse Energy Systems
04.2014 - 10.2015
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
88M Motor Transport Operator
US Army
02.2013 - 03.2014
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Enhanced vehicle maintenance by consistently conducting thorough inspections and performing preventive measures.
- Completed transportation missions successfully by adhering to strict schedules and following precise routes.
- Dropped and hooked trailers and changed configuration of equipment.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Education
High School Diploma -
Chittenango High School
Chittenango, NY06.2012
Skills
- Positive Attitude
- Team Leadership Oriented
- Multitasking and Organization
- Problem Solving
- Proficient with Microsoft office
- EPA 608 Universal Certification
- Mitsubishi Ductless Certified
- Fujitsu Ductless Certified
- Boiler Excellency
Timeline
Service Manager
Breathe Easy Of CNY
11.2020 - Current
Lead Service Technician
Doug Mapstone, Inc.
05.2018 - 11.2020
Manufacturer Service Representative
Johnstone Supply
10.2015 - 05.2018
HVAC Technician
Syracuse Energy Systems
04.2014 - 10.2015
88M Motor Transport Operator
US Army
02.2013 - 03.2014
High School Diploma -
Chittenango High School
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