Adam Coulter
St. George
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Operations Associate
JCPenney
09.2017 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Collaborated with peers and other business areas to leverage best practices.
- Increased customer service success rates by quickly resolving issues.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Education
High School Diploma -
Pine View High School
Saint George, UTSkills
- Continuous Improvement
- Process Improvements
- Safety Policies
- Policy Reviews
- Safety Procedures
- Inventory Maintenance and Oversight
- Quality Control Analysis
- Verbal and Written Communication
- Customer Service
- Relationship Building
- Team Support
Timeline
Operations Associate
JCPenney
09.2017 - Current
High School Diploma -
Pine View High School