Adam Dalfonso
Clarence,NY
Summary
Passionate individual with a strong background in customer relationships and financial services. Proven ability to provide customers with a remarkable experience that drives buisness goals and generates success.
Overview
3
3
years of professional experience
Work History
Universal Banker
M&T Bank
Buffalo, NY
02.2025 - Current
- Promoted bank products aligned with customer financial needs, enhancing customer satisfaction.
- Facilitated account openings and closings, loan applications, and financial decision-making for customers.
- Addressed client inquiries and delivered product information to support informed financial choices.
- Maintained knowledge of banking regulations and compliance requirements.
- Managed daily cash transactions while ensuring accuracy.
Barista
Prominent Coffee Co
Clarence, New York
10.2023 - 04.2026
- Prepared and served coffee, espresso drinks, blended coffees, and teas to enhance customer experience.
- Operated cash registers, ensuring accurate processing of customer payments and efficient service.
- Maintained highest standards of conduct and service to uphold company reputation and customer satisfaction.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Service Greeter
Northtown Mazda
Amherst, New York
11.2022 - 09.2023
- Greeted customers upon arrival at the dealership.
- Assisted customers by locating vehicles.
- Provided detailed information on service options and dealership promotions to inform customer decisions.
- Coordinated with sales team to prepare vehicles for display and test drives.
Education
High School Diploma -
Clarence High School
Clarence, NY08-2018
Skills
- Customer relationship management
- Sales experience
- Financial service
- Customer needs assessment
- Attention to detail
- Team collaboration
Timeline
Universal Banker
M&T Bank
02.2025 - Current
Barista
Prominent Coffee Co
10.2023 - 04.2026
Service Greeter
Northtown Mazda
11.2022 - 09.2023
High School Diploma -
Clarence High School