Adam Drake
Buffalo
Summary
Dynamic Material Damage Claims Manager with extensive experience at National General Insurance, excelling in claims analysis and performance monitoring. Proven track record in team management and legal compliance, fostering strong client relationships while optimizing claims processes. Adept at training personnel and implementing effective strategies to enhance operational efficiency. Experience in policy review and adherence, disclaimer implementation, claims arbiter, and litigation settlements.
Overview
14
14
years of professional experience
Work History
Material Damage Claims Manager
National General Insurance
05.2021 - Current
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bodily Injury Claims Adjuster
National General Insurance
07.2020 - 04.2021
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Estimated cost of filing claims and applicable court or legal fees for claimant party.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Prepared and presented complex cases to management, in-house legal team and Claims Committee.
Senior Claims Adjuster
National General Insurance
06.2019 - 06.2020
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Consulted police and hospital records when needed.
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
TA1 (Complex Claims Adjuster)
GEICO
09.2018 - 05.2019
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Verified insurance claims and determined fair amount for settlement.
- (TA1), dealt with complex comparative negligence claims only
Claims Supervisor
GEICO
07.2016 - 08.2018
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Optimized case management with establishment of best practices.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Determined proper course of action for claims processing.
Senior Underwriter
GEICO
10.2015 - 06.2016
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
Underwriting Fraud Analyst (SIU)
GEICO
04.2012 - 09.2015
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Claims Representative (CSR)
GEICO
11.2010 - 03.2012
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Verified client information by analyzing existing evidence on file.
- Processed and recorded new policies and claims.
Education
BBA - Business Administration
Medaille
Buffalo, NY04-2017
Skills
- MS office suite
- Expense control
- Performance monitoring
- Team management
- Customer expectations management
- Liability management
- Legal compliance
- Insurance regulations
- Personnel training
- Claims analysis
- Insurance policy review
- Claims investigation and research
- Claims auditing
Timeline
Material Damage Claims Manager
National General Insurance
05.2021 - Current
Bodily Injury Claims Adjuster
National General Insurance
07.2020 - 04.2021
Senior Claims Adjuster
National General Insurance
06.2019 - 06.2020
TA1 (Complex Claims Adjuster)
GEICO
09.2018 - 05.2019
Claims Supervisor
GEICO
07.2016 - 08.2018
Senior Underwriter
GEICO
10.2015 - 06.2016
Underwriting Fraud Analyst (SIU)
GEICO
04.2012 - 09.2015
Claims Representative (CSR)
GEICO
11.2010 - 03.2012
BBA - Business Administration
Medaille
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