Adam Droze
Scottsdale,AZ
Summary
Adept at elevating guest experiences through exceptional service and hospitality expertise, I honed my skills at SumoMaya, mastering POS systems and enhancing customer satisfaction. My strong work ethic and ability to manage high-volume dining settings underscore my professional demeanor and dedication to achieving sales targets through suggestive selling.
Overview
9
9
years of professional experience
Work History
Server
Chico Malo
Phoenix, AZ
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Silverleaf Club
Scottsdale, AZ
11.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Sumo Maya
Scottsdale, AZ
03.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
TopGolf
Scottsdale, AZ
06.2015 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Streamlined order-taking process to minimize wait times for diners.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Associates - Exercise Science
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- High-volume dining
- Sales expertise
- Suggestive Selling
Timeline
Server
Chico Malo
05.2024 - Current
Server
Silverleaf Club
11.2023 - 05.2024
Server
Sumo Maya
03.2021 - 10.2023
Server
TopGolf
06.2015 - 02.2021
Associates - Exercise Science
Maricopa Community Colleges, Scottsdale Community College