Adam Estupinan
Pasadena,TX
Summary
Service-focused hospitality professional with experience leading bar service, supporting high-volume operations, and creating welcoming guest experiences. Known for attention to detail, strong communication, and mentoring teammates to meet service standards and resolve issues quickly.
Overview
9
9
years of professional experience
Work History
Bar Manager
Heights Hideaway
Houston, Texas
10.2024 - 10.2026
- Fostered welcoming atmosphere that promoted repeat business and strengthened customer loyalty.
- Coordinated bar service at Heights Hideaway to improve customer satisfaction and streamline operations.
- Developed innovative drink menus that elevated customer experience and increased sales.
- Established strong relationships with vendors and representatives to facilitate successful event collaborations.
Bouncer/Bartender
Secret Group
Houston, Texas
03.2022 - 10.2024
- Established safety protocols ensuring secure environment during high-traffic events.
- Prepared and served a variety of beverages while maintaining high standards of quality.
- Oversaw bar inventory management and delivered timely service during peak hours.
- Interacted with guests to deliver exceptional service and promptly resolve concerns.
curbside specialist
HEB Grocery Store
Houston, Texas
06.2020 - 02.2022
- Delivered exceptional service by addressing customer inquiries and resolving issues promptly.
- Trained teammates on H-E-B service standards and department routines, enhancing overall team performance.
- Coordinated with other departments to streamline workflow processes and improve collaboration.
- Wrote and submitted reports on industry trends, informing managers' strategic business planning.
Commercial Door Technician
All Doors and Construction Pros
Houston, Texas
02.2018 - 06.2020
- Installed commercial doors, frames, and hardware for Construction Pros projects, ensuring compliance with safety standards.
- Communicated service needs to customers, contractors, and project supervisors to facilitate timely project completion.
- Trained customers on proper use of newly installed door hardware.
- Built vendor relationships to obtain competitive pricing on parts and materials, enhancing project budget management.
Education
High School Diploma -
San Jacinto College
Pasadena, TX06-2016
Skills
- POS systems
- Inventory control
- Recipe creation
- Event coordination
- Customer engagement
- Customer service
- Conflict resolution
- Training and mentoring
- Attention to detail
Timeline
Bar Manager
Heights Hideaway
10.2024 - 10.2026
Bouncer/Bartender
Secret Group
03.2022 - 10.2024
curbside specialist
HEB Grocery Store
06.2020 - 02.2022
Commercial Door Technician
All Doors and Construction Pros
02.2018 - 06.2020
High School Diploma -
San Jacinto College