Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Regional Director
Elevate Martial Arts
01.2021 - Current
Attended weekly meetings to discuss and optimize strategies.
Set team and individual KPIs and provided regular, actionable feedback.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Visited sites periodically to view service levels and adherence to global service standards.
Monitored staff performance by actively engaging in and observing day-to-day activities.
Recruited talented individuals bringing team oriented skills to major departments.
Participated in promotional opportunities and onboarding of new members.
Trained and guided team members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Director/Chief Instructor
Elevate Martial Arts
01.2018 - Current
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Established departmental performance goals and provided feedback for underperforming areas.
Formed strategic partnerships and connected with potential clients to drive business development.
Coached new students by breaking down techniques into simple moves.
Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
Provided feedback and corrections to improve students' skills and techniques.
Evaluated student performance to determine promotion in rank.
Taught both core principles and fighting techniques to students of all levels.
Encouraged physical fitness to encourage students to maintain healthy lifestyles.
Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
Developed interactive and dynamic class structure and format to keep students engaged and motivated.
Communicated with parents to keep families informed of student progress and address concerns.
Instructed on proper breathing techniques, stances, and forms.
Imparted key etiquette points, discipline, and respect.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Met needs of different students by adapting teaching materials and methods.
Martial Arts Instructor
Traditional Taekwondo Center Of Tampa
01.2011 - 10.2016
Coached new students by breaking down techniques into simple moves.
Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
Provided feedback and corrections to improve students' skills and techniques.
Evaluated student performance to determine promotion in rank.
Taught both core principles and fighting techniques to students of all levels.
Encouraged physical fitness to encourage students to maintain healthy lifestyles.
Kept up with certifications and continuing education to provide students with best possible instruction.
Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
Developed interactive and dynamic class structure and format to keep students engaged and motivated.
Communicated with parents to keep families informed of student progress and address concerns.
Instructed on proper breathing techniques, stances, and forms.
Imparted key etiquette points, discipline, and respect.
Helped students prevent injuries and rendered calm and professional aid in case of accidents.
Monitored student progress and provided individualized instruction to meet student needs and goals.
Designed and implemented activities to help students explore and develop interests.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Met needs of different students by adapting teaching materials and methods.
Organized and performed martial arts demonstrations for the community to increase location awareness and drive lead traffic and new memberships.
Trained and brought students to compete in a tournament circuit four times per year.
Education
GED -
Gary Adult Center
Tampa, FL
Skills
Staff Oversight
Performance Reporting
Client Relationships
Partnership Development
Sales Planning
Meetings and Presentations
Customer Satisfaction
Employee Recruitment
Self-Defense
Student Counseling
Recreation Management
Accomplishments
Supervised team of fifteen staff members.
Third degree black-belt in Traditional Taekwondo with over 20 years of training and 15 years experience working in the industry.
Achieved 100% Customer satisfaction rating through effectively helping with student retention and customer service.