Adam Glasson
Indianapolis,IN
Summary
Seasoned service manager bringing 26 years of experience. Proficient in business practices, standards of operation and customer needs. Collaborative leader dedicated to partnering with coworkers, exceptional service delivery and customer retention.
Overview
17
17
years of professional experience
Work History
Service Manager
Splash Poolz
01.2016 - Current
- Met with customers to discuss service needs and offer available and practical solutions.
- Trained 6 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
Service Technician
Splash Poolz
04.2010 - 12.2015
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explain findings and offer options for repair and future preventative maintenance.
- Installed new equipment and explained operation and maintenance protocols to customers. Removal of old or damaged equipment.
- Demonstrated increased knowledge of company products and equipment.
Laborer
Splash Poolz
04.2006 - 04.2010
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Utilized construction tools and machinery to effectively complete job site projects.
- Observed site safety rules to maximize protections for team members and equipment.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Education
Marketing
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Lawrence North High School
Indianapolis, IN05.2001
Skills
- Time Management
- Critical Thinking
- Task Delegation
- Plumbing
- Tile work
- Drywall/basic construction
- Electrical
- Pool chemistry
- Minor concrete work
- Gas line
Timeline
Service Manager
Splash Poolz
01.2016 - Current
Service Technician
Splash Poolz
04.2010 - 12.2015
Laborer
Splash Poolz
04.2006 - 04.2010
Marketing
Ivy Tech Community College of Indiana
High School Diploma -
Lawrence North High School
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