Adam Gomez
Lapeer,MI
Summary
Accomplished Service Writer with [Number] years' success in assisting with daily business operations in [Industry]. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.
Overview
8
8
years of professional experience
Work History
Service Writer
Lafontaine Chevy
08.2022 - 08.2023
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Sales Representative
General RV
08.2020 - 07.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Service Writer
Al Serra Chevy
06.2015 - 04.2020
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
Education
GED -
Oakland Community College
Bloomfield Hills, MI06.1985
GED -
Royal Oak High School
Royal Oak, MI06.1984
Skills
- Invoice Preparation and Processing
- Reading Comprehension
- Sales and Upselling
- Interpretation and Translation Services
Golf, Fishing, Hunting,Boating
Played sports all my life. Just really enjoy friendly competition.
A nd the outdoors in general.
Timeline
Service Writer
Lafontaine Chevy
08.2022 - 08.2023
Sales Representative
General RV
08.2020 - 07.2022
Service Writer
Al Serra Chevy
06.2015 - 04.2020
GED -
Oakland Community College
GED -
Royal Oak High School
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